No person whether a patient visitor or staff member shall be excluded from participation in any program or activity dealing with Countrywide Home Care Inc. or denied the benefits of such program or activity on the grounds of race color creed sex age religion political affiliation national origin handicap or disability or ancestry. Additionally no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care Inc. About The Role We are seeking a dedicated and empathetic Customer Care Specialist to join our dynamic Customer Support team. This is a fully remote work-from-home position giving you the flexibility to work from the comfort of your own space. As a Customer Care Specialist you will be the first point of contact for our customers helping to resolve their inquiries and providing them with a positive experience. If you have a passion for customer service and thrive in a fast-paced environment we would love to hear from you. What You'll Do Provide exceptional customer support through various channels including email chat and phone. Assist customers with inquiries issues and concerns in a timely and professional manner. Identify customer needs and provide tailored solutions to enhance their experience. Escalate complex issues to the appropriate team or department as necessary. Document customer interactions and maintain accurate and up-to-date records in our CRM system. Collaborate with other team members to continuously improve customer service processes. Stay informed about company products services and policies to provide accurate information to customers. Achieve individual and team performance goals including customer satisfaction and response time metrics. Qualifications Proficiency in English with excellent verbal and written communication skills. Previous experience in customer service or support is preferred but not required. Strong problem-solving skills and the ability to remain calm under pressure. Highly organized with strong attention to detail and time management skills. Ability to work independently in a remote setting while remaining connected to the team. Familiarity with CRM systems and support tools is a plus. A reliable internet connection and a quiet work environment for handling sensitive customer interactions. The pay range for this role is: 22.71 - 35.90 USD per hour(Remote (Gresham Oregon US))

Job Title: Customer Care Center Trainer Location: Merrillville IN Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 – $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship ### Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person virtual and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management Operations Support and Customer Service Representatives by delivering training on call management skills business processes technology enhancements customer information systems (CIS/DIS) and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness providing coaching and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence employee development and fostering a culture of continuous learning. ### Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom virtual e-learning). Provide onboarding training for new hires and ongoing training for existing staff ensuring alignment with business processes and standards. Monitor track and report trainee performance including test scores attendance and behavioral observations. Conduct one-on-one coaching sessions assessments and on-the-job training activities. Collaborate with management Quality Assurance and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids call scripts and process documentation. Manage classroom engagement address distractions and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. ### Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal written and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint Excel Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize multitask and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. ### Preferred Qualifications Bachelor’s degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.

About Kendra Scott We are a fashion-lifestyle brand of big dreams colorful confidence and inspired design. Founded on Family Fashion and Philanthropy we believe that our employees and customers are the heart and soul of our brand and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin Texas and overflows into the design of our growing retail environment across the country. Position Overview: Responsibilities include but are not limited to: Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit. Follow up swiftly on any unresolved customer issues and ensure customer satisfaction. Make thoughtful smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction. Suggest and improve customer service processes and documentation procedures. Help train and support other team members as needed. Proactively communicate to various teams in order to enhance our customer experience in stores and on website. Other duties as assigned. This position will only be available during a temporary timeframe (estimated 6-12 weeks) Essential Job Functions: Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager. Hours are subject to change with shift in demand and/or peak selling times. Utilize available technology and resources to ensure all calls and emails are answered during business hours. Be the voice of Kendra Scott to internal and external customers providing “WOW” customer service and representing the brand image at all times. Requirements: 1-2 years of retail and/or customer service experience Superior verbal and written communication skills Ability to multi-task effectively and efficiently Very strong organizational skills with a big emphasis on follow through Excellent data entry skills Ability to learn multiple systems rapidly Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects Team player Look for continuous improvement in customer service experience and processes Extremely process oriented Weekday evening and holiday shifts are required. Potential overtime opportunities included. This position is required to work weekdays (Monday – Friday) There may be some varying hours or days. Work Location:This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. We are an equal opportunity employer and value diversity at our company.

About Kendra Scott We are a fashion-lifestyle brand of big dreams colorful confidence and inspired design. Founded on Family Fashion and Philanthropy we believe that our employees and customers are the heart and soul of our brand and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin Texas and overflows into the design of our growing retail environment across the country. Position Overview Responsibilities include but are not limited to: Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit. Follow up swiftly on any unresolved customer issues and ensure customer satisfaction. Make thoughtful smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction. Suggest and improve customer service processes and documentation procedures. Help train and support other team members as needed. Proactively communicate to various teams in order to enhance our customer experience in stores and on website. Other duties as assigned. This position will only be available during a temporary timeframe (estimated 6-12 weeks) Essential Job Functions Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager. Hours are subject to change with shift in demand and/or peak selling times. Utilize available technology and resources to ensure all calls and emails are answered during business hours. Be the voice of Kendra Scott to internal and external customers providing “WOW” customer service and representing the brand image at all times. Requirements 1-2 years of retail and/or customer service experience Superior verbal and written communication skills Ability to multi-task effectively and efficiently Very strong organizational skills with a big emphasis on follow through Excellent data entry skills Ability to learn multiple systems rapidly Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects Team player Look for continuous improvement in customer service experience and processes Extremely process oriented Weekday evening and holiday shifts are required. Potential overtime opportunities included. This position is required to work weekdays (Monday – Friday) There may be some varying hours or days. Work Location: This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. We are an equal opportunity employer and value diversity at our company.

At CLEAR Member Care Specialists do more than resolve issues—they create memorable award-winning experiences that define our brand delight our customers and exceed their expectations. You’ll connect with members via phone email and live chat to provide tailored support and proactive solutions that meet evolving needs. Every team member is empowered to improve processes and drive exceptional experiences. This position empowers you to engage in continuous learning develop new skills and make a significant impact on our culture while advancing your professional journey. What You'll Do Act as our members’ primary point of contact through telephone email and live chat interactions Think creatively about ways to strengthen CLEAR’s relationship with members Guide members in managing their membership from upselling to troubleshooting and explaining benefits. Share opportunities to improve the Member Experience at any step of the journey What You're Great At: A positive friendly demeanor with a commitment to outstanding service You have a natural passion for ensuring a great member experience with every contact - previous sales and/or customer service experience a plus – we’ll teach you the rest! Identifying problems and executing resourceful and creative solutions with empathy and patience at the forefront of all interactions Excellent oral and written skills as well as a strong level of comfort with multi-tasking in a fast-paced tech environment Ability to comply with all security and safety guidelines policies and procedures and follow protocol thoroughly and consistently. Role Requirements High school diploma or GED equivalent required Open availability and weekends are a must Requires completion of airport badging or government screening process and other applicable associated requirements including a drug test. The position is remote but must be based in the city listed in the job title How You'll Be Rewarded Free CLEAR membership for you + family/friends discounts 401(k) Retirement Plan including a company match 10 company-paid holidays (paid 1.5x if worked) Full-time team members also receive: See more of our amazing benefits including any eligibility or specific location offerings HERE! + - Not available in Puerto Rico About CLEAR Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world CLEAR’s identity platform is transforming the way people live work and travel. Whether it’s at the airport stadium or right on your phone CLEAR connects you to the things that make you you - unlocking easier more secure and more seamless experiences - making them all feel like magic. CLEAR is an equal opportunity employer and does not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability you may contact us at fieldhr@clearme.com.

Job Description In this Customer CARE Specialist 1 role you will be the voice of Nordstrom and/or Nordstrom Rack fielding real-time calls in a virtual call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate enthusiastic solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Oregon. Shifts Full-time. Shift times will vary upon business need. Schedule flexibility including nights weekends and holidays is required. Paid! Training: Start dates as soon as 9/8/25 ! Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required) Work from Home Subsidy! $50/month A day in the life… Act as a Brand Ambassador for the Nordstrom company providing world-class service to all Customers Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts Provide Customers with critical service and product information ensuring customer satisfaction via incoming phone contacts Process orders and enter data into order entry system via incoming phone contacts Track customer packages Other duties as assigned You own this if you have… 6+ months experience within a customer service-focused environment such as contact center retail hospitality or food and beverage (preferred) The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations Excellent communication skills The ability to work in a fast-paced environment and demonstrate a high sense of urgency Understanding of computer systems and troubleshooting issues with minimal assistance Ability to work a set schedule (scheduled start stop breaks and lunches) including nights weekends and holidays with required overtime as business needs flexibility required during peak times A quiet distraction free secure home workspace The ability to work your entire shift using a computer while stationed at a desk wearing a headset and turn on the camera when requested by leadership Wired high-speed Internet Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi) We’ve got you covered… Benefits Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families including: Medical/Vision Dental Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 Nordstrom Inc Current Nordstrom employees: To apply log into Workday click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location as well as job-related knowledge skills and experience. $15.75 - $26.00 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k medical/vision/dental/life/disability insurance options PTO accruals Holidays and more. Eligibility requirements may apply based on location job level classification and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview07-14FullTimeES-US.pdf

### Job Description In this Customer CARE Specialist 1 role you will be the voice of Nordstrom and/or Nordstrom Rack fielding real-time calls in a virtual call center environment from customers across the country during peak/scaled events. The ideal Customer CARE Specialist 1 is caring and compassionate enthusiastic solutions-oriented and committed to providing outstanding service to all our customers. This role is a fully remote work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Nevada Shifts: Full-time. Shift times will vary upon business need. Schedule flexibility including nights weekends and holidays is required. Paid! Training: Start dates as soon as 9/8/25! Training: Monday - Friday for 4 weeks 7:00AM – 4:00PM PST (Attendance at training is required) Work from Home Subsidy! $50/month A day in the life… Act as a Brand Ambassador for the Nordstrom company providing world-class service to all Customers Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts Provide Customers with critical service and product information ensuring customer satisfaction via incoming phone contacts Process orders and enter data into order entry system via incoming phone contacts Track customer packages Other duties as assigned You own this if you have… 6+ months experience within a customer service-focused environment such as contact center retail hospitality or food and beverage (preferred) The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations Excellent communication skills The ability to work in a fast-paced environment and demonstrate a high sense of urgency Understanding of computer systems and troubleshooting issues with minimal assistance Ability to work a set schedule (scheduled start stop breaks and lunches) including nights weekends and holidays with required overtime as business needs flexibility required during peak times A quiet distraction free secure home workspace The ability to work your entire shift using a computer while stationed at a desk wearing a headset and turn on the camera when requested by leadership Wired high-speed Internet Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi) We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families including: Medical/Vision Dental Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 Nordstrom Inc Current Nordstrom employees: To apply log into Workday click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location as well as job-related knowledge skills and experience. $15.75 - $26.00 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k medical/vision/dental/life/disability insurance options PTO accruals Holidays and more. Eligibility requirements may apply based on location job level classification and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview07-14FullTimeES-US.pdf

At Preply we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That’s why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver progress create engagement and keep our global community of learners motivated. So far over 32000 tutors have given more than 15 million lessons to learners from over 175 countries. As the company looks to increase momentum and scale geographically we are looking for Customer Support Specialists to join our Customer Support Squad. Your impact in one sentence: To guide and support users with their interactions on Preply and to resolve any issues they may face by becoming a true Customer Advocate. At least 5 reasons to join our Customer Support Squad: Our international team is constantly growing and now you can join +100 bright specialists among 8 teams empowered by experienced managers from world top-notch companies (Booking Uber). Flexibility is a must for us but also a big advantage. Preply supports customers 24/7 so you’ll have a monthly rotating schedule with 9-hours shifts and not less than 11 hours gap between them to have a proper rest. To make your professional development more efficient our trainers will support you not only through the onboarding but also after with additional support to set you up for success. No calls—only written communication via chats emails and social. We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you. What you'll be doing: Answer customers’ questions and resolving any issues that they may be facing Identify problem areas and flagging them to the concerned team Ensure customer satisfaction and work on collecting and tracking user's feedback Work closely with the product teams to resolve issues and share customer feedback What you need to succeed: Previous experience providing support through live chats Fluency in English Strong technical and analytical skills Ability to provide proactive and innovative solutions Outstanding written and verbal skills Ability to understand customer's needs Ability to work in teams A customer-centric empathetic mindset with excellent listening skills An ability to focus on what counts creating simple solutions to deliver fast results A passion for learning and desire for self-improvement. Computer with i5 or i7 processor 16GB RAM 256 GB SSD Internet connection of at least 30mbs Our recruitment process at Preply: We want your recruitment experience with us to be as smooth and enjoyable as possible! Here’s what to expect: Introductory Video Call: This is a quick friendly video interview step for us to get to know you a bit better. You will have to record you answering some questions and a short writing assessment that will allow us to know more about your background experience and your motivation. Meet with Our Talent Acquisition Team: In this stage you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role the company and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have! Technical Interview with the CS Team Lead: The final step is a technical interview with one of our CS Team Leads. Don’t worry—this is where we’ll dive into your skills and see how they align with the job making sure you’re set up for success. Each stage is designed to help us learn more about you while giving you insights into what it’s like to work with us. We’ll keep you updated every step of the way! Why you'll love it at Preply: An open collaborative dynamic and diverse culture A generous monthly allowance for lessons on Preply.com Learning & Development budget and time off for your self-development A competitive financial package with equity and leave allowance. The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). Our Principles Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. We do it for learners - For both Preply and tutors learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience we focus on simplicity smoothness and enjoyment continually perfecting it as every detail matters. Now is the time - In a fast-paced world it matters how quickly we act. Now is the time to make great things happen. Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals focus on what matters and utilize our resources efficiently. Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories unlocking meaningful insights to guide our decisions. Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks. Raise the bar - We raise our performance standards continuously alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference. Challenge disagree and commit - We value open and candid communication even when we don’t fully agree. We speak our minds challenge when necessary and fully commit to decisions once made. One Preply - We prioritize collaboration inclusion and the success of our team over personal ambitions. Together we support and celebrate each other's progress. Diversity Equity and Inclusion Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply will consider all applications for employment without regard to race color religion gender identity or expression sexual orientation national origin disability age or veteran status. Together we are The World Class. #LI-VL1