Remote Customer Care Specialist Jobs

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Requirements Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Benefits Medical Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Requirements Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Benefits Medical Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Requirements Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Benefits Medical Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

We are looking for a Customer Care Support Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally. Support inbound telephonic phone calls from members Provide over the phone support Specialize in first call resolution performance Effectively manage and respond to inquiries as they are sent to you by customers Submit requests to the proper departments to prevent recurring issues Ensure rapid response and resolution of escalated inquiries Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience Identify problems or gaps within current processes and help devise creative solutions to them Track analyze and report on improvements to current processes Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to: Understanding your audience and its needs Anticipating and preparing for the next questions your audience will ask Properly positioning the information you are sharing Understanding the impact of the information you are sharing Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed Educate customers on the program as well as navigation of the website Capture submitted events Other duties as assigned Pay $16.50/hour Requirements Effective communication skills Strong organization skills Ability to manage multiple priorities Customer focused and responsive High School Diploma Preferred Bachelors degree 1-2 years of customer service experience Health or wellness background Benefits Medical Dental & Vision plans 401(k) with company match Company paid Life Insurance (Basic Voluntary & AD&D) Company paid Short Term & Long Term Disability Paid Time Off (Vacation Sick & Public Holidays) 100% Paid Family Leave (Maternity/Paternity) Wellness Resources

Bi-Lingual Customer Care Specialist (French and English) We’re seeking a Customer Care Specialist with a strong and passionate attitude to join our remote SaaS team and who is fluent both in English and in French. If you're a self-motivated problem solver who thrives in an autonomous environment we want to hear from you! Our Customer Care team is the first line of defense for resolving inquiries from our Customers and Applicants troubleshooting software issues and ensuring that they get the most out of our product. Who we are: HigherMe is a growing applicant tracking software company in the HR tech space that helps restaurants find and hire great talent. Restaurants of the world’s top brands such as Tim Hortons A&W Popeye's White Castle McDonald's Domino’s and many others use HigherMe every day! Key Responsibilities: Frontline Support: Handle customer inquiries via phone email and chat resolving requests promptly and independently. Troubleshoot & Solve: Analyze and resolve technical issues utilizing your critical thinking and technical aptitude. Escalate only when necessary. Product Guidance: Educate customers on best practices and features staying current with product updates to offer the most relevant advice. Billing Assistance: Manage billing inquiries and updates with accuracy. Record & Track: Document customer interactions thoroughly and ensure issues are tracked for follow-up. Collaborate with Teams: Work with cross-functional teams to escalate issues and provide feedback to improve our product. Drive Continuous Improvement: Proactively identify trends and provide insights to improve our services and customer satisfaction. Top Qualities We’re Looking For: Self-motivation & Initiative: You thrive in a remote work environment taking ownership of tasks and solving problems without needing oversight. Time Management & Prioritization: You excel at juggling multiple tasks and prioritizing effectively to meet deadlines and customer needs. Clear Communication: Strong written and verbal communication skills are key as you’ll interact with customers across various channels adapting your style to each situation. Problem-Solving Ability: You’re a natural troubleshooter who loves to dive into challenges and come up with efficient solutions. Dependability: You’re reliable and can be trusted to get the job done on time every time even when working remotely. Adaptability: Comfortable in a fast-changing SaaS environment you can quickly adjust to new features and customer needs. Customer-Centric Mindset: Empathy and patience come naturally to you and you’re always striving to create the best experience for our users. Resilience and Growth Mindset: You bring a positive attitude open-mindedness and a drive for continuous personal and professional development actively seeking opportunities to learn and improve. Requirements: Previous customer service experience (SaaS retail or hospitality preferred). Strong technical aptitude and problem-solving skills. Ability to work independently and manage time effectively. Familiarity with help desk software and customer support tools. Must be able to work 10am-6pm EST with flexibility for rotating weekend coverage. Must to have: Bilingual in French and English. Benefits and Compensation: Fully Remote & Flexible: Work from anywhere with a stable internet connection and enjoy a schedule that fits your life while meeting business needs. Unlimited Paid Time Off: Take the time you need to recharge. Great Team Culture: Join a fun dynamic team that values collaboration and creativity—we’re not a regular company we’re a cool compa

Bi-Lingual Customer Care Specialist (French and English) We’re seeking a Customer Care Specialist with a strong and passionate attitude to join our remote SaaS team and who is fluent both in English and in French. If you're a self-motivated problem solver who thrives in an autonomous environment we want to hear from you! Our Customer Care team is the first line of defense for resolving inquiries from our Customers and Applicants troubleshooting software issues and ensuring that they get the most out of our product. Who we are: HigherMe is a growing applicant tracking software company in the HR tech space that helps restaurants find and hire great talent. Restaurants of the world’s top brands such as Tim Hortons A&W Popeye's White Castle McDonald's Domino’s and many others use HigherMe every day! Key Responsibilities: Frontline Support: Handle customer inquiries via phone email and chat resolving requests promptly and independently. Troubleshoot & Solve: Analyze and resolve technical issues utilizing your critical thinking and technical aptitude. Escalate only when necessary. Product Guidance: Educate customers on best practices and features staying current with product updates to offer the most relevant advice. Billing Assistance: Manage billing inquiries and updates with accuracy. Record & Track: Document customer interactions thoroughly and ensure issues are tracked for follow-up. Collaborate with Teams: Work with cross-functional teams to escalate issues and provide feedback to improve our product. Drive Continuous Improvement: Proactively identify trends and provide insights to improve our services and customer satisfaction. Top Qualities We’re Looking For: Self-motivation & Initiative: You thrive in a remote work environment taking ownership of tasks and solving problems without needing oversight. Time Management & Prioritization: You excel at juggling multiple tasks and prioritizing effectively to meet deadlines and customer needs. Clear Communication: Strong written and verbal communication skills are key as you’ll interact with customers across various channels adapting your style to each situation. Problem-Solving Ability: You’re a natural troubleshooter who loves to dive into challenges and come up with efficient solutions. Dependability: You’re reliable and can be trusted to get the job done on time every time even when working remotely. Adaptability: Comfortable in a fast-changing SaaS environment you can quickly adjust to new features and customer needs. Customer-Centric Mindset: Empathy and patience come naturally to you and you’re always striving to create the best experience for our users. Resilience and Growth Mindset: You bring a positive attitude open-mindedness and a drive for continuous personal and professional development actively seeking opportunities to learn and improve. Requirements: Previous customer service experience (SaaS retail or hospitality preferred). Strong technical aptitude and problem-solving skills. Ability to work independently and manage time effectively. Familiarity with help desk software and customer support tools. Must be able to work 10am-6pm EST with flexibility for rotating weekend coverage. Must to have: Bilingual in French and English. Benefits and Compensation: Fully Remote & Flexible: Work from anywhere with a stable internet connection and enjoy a schedule that fits your life while meeting business needs. Unlimited Paid Time Off: Take the time you need to recharge. Great Team Culture: Join a fun dynamic team that values collaboration and creativity—we’re not a regular company we’re a cool compa

ABOUT ITC MANUFACTURING: Our Why: Pride in Every Weld. Our purpose is simple - to build trust with relentless quality and to empower every person by turning hard work into lasting opportunity.Our Mission: We engineer and manufacture precision wire mesh solutions that meet the highest standards of quality safety and performance. By aligning our expertise with each customer’s specific needs we build trust through consistent delivery proven durability and pride in every weld. Our Core Values: Craftsmanship – We take pride in precision and quality - every mesh we make reflects our skill and standards. Care – We value people and processes protecting safety promoting sustainability and creating satisfaction at every step. Trust – We build lasting relationships through consistent quality transparency and reliability. Accountable – We own our work honor our commitments and deliver results you can count on. Empower – We grow together investing in people and partners to innovate improve and lead with confidence. Our Perks & Benefits: Competitive pay Comprehensive medical dental and vision insurance plans + 100% employer paid medical option available Short- and long-term disability insurance Life and AD&D insurance 11 paid company holidays Paid vacation time Paid sick leave 401(k) retirement plan with an employer match of up to 4% $5000 undergraduate & $15000 graduate annual tuition reimbursement In-house career growth development programs SUMMARY Responsible for reviewing and processing purchase orders placing follow-up calls and running multiple order reports. Managing incoming customer calls and emails to identify and assess customer needs to achieve satisfaction. PRIMARY RESPONSIBILITIES 1. Receive and process Purchase Orders. 2. Handle order approvals checking for accuracy change requests and release of orders. 3. Enter new parts in Epicor10 program and handle drawings requests. 4. Answer incoming calls gather information concerning the status of existing orders. 5. Manage and notate orders with all communications and updates. 6. Handle phone transactions quickly and courteously. 7. Maintain order reports on a weekly basis. 8. Handle and manage product and delivery issues process credits and returns. 9. Assist and support the Sales team with product quotes and freight estimates as needed. 10. Keep open and professional communication with all levels of the organization. 11. Maintain a good record of attendance and punctuality. 12. Work closely with production and shipping departments on existing orders. KNOWLEDGE AND SKILL REQUIREMENTS 1. One to two years of experience. 2. Bachelor’s degree preferred may substitute appropriate experience in lieu of degree. 3. Strong computer skills. Knowledge of MS Office Outlook Word Excel PowerPoint. 4. Excellent written and oral communication skills required. 5. Excellent time management and organizational skills. 6. Professional appearance and demeanor. 7. Ability to prioritize and follow through on multiple tasks/projects. 8. Must be self-motivated positive and energetic. No Out of State Applicants Training On-site Fully Remote After

GlideFast Consulting a division of Apex Systems is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services unparalleled expertise and a track record of positive customer reviews. Our extensive experience in ServiceNow combined with our unwavering commitment to customer success sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge process-driven standardization or innovative approach we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales Services and Technology Partner Authorized ServiceNow Training Partner. About The Role As a Customer Care Specialist (Remote / WFH) you will play a vital role in ensuring a positive experience for our customers by delivering exceptional assistance and resolving inquiries efficiently. This is a remote full-time position providing you with the flexibility to work from home while contributing to the success of our Customer Support department. We are looking for friendly problem-solving individuals with excellent English communication skills who are passionate about delivering outstanding customer service. What You'll Do Respond promptly to customer inquiries via email phone chat or other communication channels. Assist customers with a wide variety of questions issues and concerns while maintaining a professional and empathetic approach. Identify customer needs propose appropriate solutions and escalate complex issues to the appropriate team when necessary. Maintain detailed records of customer interactions and transactions to ensure consistent follow-up and resolution. Collaborate with other departments such as technical support or sales to address and resolve customer concerns effectively. Stay up-to-date with company products services policies and updates to provide accurate information to customers. Proactively identify areas for improving the customer experience and contribute ideas to enhance service processes. Meet or exceed key performance indicators such as response times resolution rates or customer satisfaction scores. Qualifications Fluency in English with excellent written and verbal communication skills. Proven experience in customer service or a related role preferably in a remote or virtual environment. Strong problem-solving abilities and a customer-first mindset. Ability to handle high volumes of customer interactions in a calm and professional manner. Proficient in using customer support software CRM platforms and other related tools. Excellent organizational skills and the ability to multitask effectively. Reliable internet connection a suitable home office setup and the ability to self-manage in a work-from-home environment. A positive attitude flexibility and a willingness to learn and adapt to new challenges. The Pay Range For This Role Is 21.28 - 31.55 USD per hour(Remote (Chesapeake Virginia US))

Job Title: Customer Care Center Trainer Location: Merrillville IN Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 – $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. – No C2C or sponsorship ### Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person virtual and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management Operations Support and Customer Service Representatives by delivering training on call management skills business processes technology enhancements customer information systems (CIS/DIS) and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness providing coaching and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence employee development and fostering a culture of continuous learning. ### Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom virtual e-learning). Provide onboarding training for new hires and ongoing training for existing staff ensuring alignment with business processes and standards. Monitor track and report trainee performance including test scores attendance and behavioral observations. Conduct one-on-one coaching sessions assessments and on-the-job training activities. Collaborate with management Quality Assurance and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids call scripts and process documentation. Manage classroom engagement address distractions and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. ### Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal written and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint Excel Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize multitask and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. ### Preferred Qualifications Bachelor’s degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.

About Kendra Scott We are a fashion-lifestyle brand of big dreams colorful confidence and inspired design. Founded on Family Fashion and Philanthropy we believe that our employees and customers are the heart and soul of our brand and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin Texas and overflows into the design of our growing retail environment across the country. Position Overview Responsibilities include but are not limited to: Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit. Follow up swiftly on any unresolved customer issues and ensure customer satisfaction. Make thoughtful smart decisions on the fly with Corporate values at top of mind to ensure customer satisfaction. Suggest and improve customer service processes and documentation procedures. Help train and support other team members as needed. Proactively communicate to various teams in order to enhance our customer experience in stores and on website. Other duties as assigned. This position will only be available during a temporary timeframe (estimated 6-12 weeks) Essential Job Functions Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager. Hours are subject to change with shift in demand and/or peak selling times. Utilize available technology and resources to ensure all calls and emails are answered during business hours. Be the voice of Kendra Scott to internal and external customers providing “WOW” customer service and representing the brand image at all times. Requirements 1-2 years of retail and/or customer service experience Superior verbal and written communication skills Ability to multi-task effectively and efficiently Very strong organizational skills with a big emphasis on follow through Excellent data entry skills Ability to learn multiple systems rapidly Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects Team player Look for continuous improvement in customer service experience and processes Extremely process oriented Weekday evening and holiday shifts are required. Potential overtime opportunities included. This position is required to work weekdays (Monday – Friday) There may be some varying hours or days. Work Location: This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. We are an equal opportunity employer and value diversity at our company.