Remote Customer Service Manager Jobs

Company Description LumiMeds is a telehealth platform dedicated to providing patients with long-term affordable healthcare. We design personalized health plans to meet the unique needs of each patient ensuring the best possible care. Our goal is to build lasting relationships that empower patients to improve their quality of life. Witnessing those improvements firsthand is what drives us and makes all the difference. Role Description We’re looking for a Customer Service & Operations Manager who’s not just great at managing people — but great at thinking. Someone who can see problems before they happen make smart decisions fast and help build a better system every day. Key Responsibilities Lead and develop a remote team of customer service representatives (10–20 members) Monitor tickets chats and calls — ensuring responses are fast accurate and human Solve problems instead of passing them along — from escalations to logistics gaps Track key metrics: response time quality refunds chargebacks and satisfaction Identify inefficiencies and propose real fixes — not just temporary patches Coordinate with pharmacy provider and sales teams to keep patient flow smooth Prepare weekly reports for leadership on team performance and operations insights Qualifications 5+ years experience in Customer Service or Operations (Healthcare or Telehealth preferred) 3+ year managing or coaching teams Thinks ahead owns outcomes and doesn’t wait to be told what’s obvious Strong communicator — written verbal and with good judgment Fluent in tools like Google Workspace Zendesk/Intercom and Slack Flexible with U.S. hours (PST)

Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description Joining the team at Thermo Fisher Scientific entails undertaking vital responsibilities such as assisting customers in discovering cures for cancer safeguarding the environment and ensuring the safety of our food. Your work will have real-world impact and you’ll be supported in achieving your career goals! Location/Division Specific Information East Coast US and Canada / UK / Remote (preferably near a CTD site) How will you make an impact? The Sr Manager for Customer Service Training for CTD Global Client Services & Planning (GCS&P) will significantly influence learning through the development and delivery of content along with leading all aspects of global curriculum initiatives. These initiatives will center on onboarding and ongoing technical skills development for the client-facing GCS&P team a key aspect to the growth and success of the Clinical Trials business. This individual will create and lead learning programs as well as content designed to develop the skills and knowledge of their colleagues. This position will partner with leadership to build maintain and improve curriculum in a continually evolving environment. Identify skill gaps within processes and provide guidelines for existing and prospective colleagues to improve the global experience for both the team and our clients. This role will also engage in digital learning efforts to ensure the delivery of learning and development programs that are scalable and meet the needs of our global organization. What will you do? Consult and collaborate with GCS&P Leadership and colleagues to assess and identify the skills needed in multiple business functions throughout CTD. Hands on practitioner that will scope create deliver and lead high quality and impactful learning content that supports our changing and growing organization both in onboarding and continuous learning. Collaborate with management and subject matter specialists in developing and delivering program content. Identify design and implement new learning solutions and development pathways to include using digital learning capabilities to ensure scalable and accessible global programs. Analyze and select effective delivery methods based on topic audience and intended outcomes. Evolve existing content to ensure that it remains relevant to our business and needs. Seamlessly organize and lead series of program learning modules throughout the year by creating and driving communications that engage advise and instruct participants Apply data collection methods analysis and target metrics to evaluate effectiveness of programs and learning solutions to drive program improvements and strategic talent results (or to meet current and future business needs). Lead vendor relationships to design and deliver extraordinary programs develop scope of work and review costs. Facilitate training program sections or lead facilitator on multiple programs Serve as a Role Model Leader Potentially lead a team of regional/local trainers – dotted line indirect reports (site SMEs with training interest) Potential travel (15-20% of the year) to global facilities to facilitate face to face trainings including international when required and to attend training to upskill How will you get here? 5+ years in training and/or global project management preferred experience within CTD or a combination of both Experience leading projects across multiple sites/functions. Outstanding facilitation presentation and communication (verbal and written) skills capability to communicate and influence across the organization ability to prepare communication materials for both presentations and email delivery Strong problem-solving and analytical skills Proficiency and experience working with data to leverage metrics and analytics Understanding of adult learning principles and ability to apply principles agile methods learning technology and program management skills together in the design development and maintenance of learning programs Ability to adapt and learn new techniques and technologies on the job Ability to develop project management program content for a global audience Vendor management experience Demonstrated capability to proactively build and maintain internal and external relationships Ability to recognize patterns and trends in business data content and customer needs that will drive program design and delivery Outstanding organization skills demonstrating expertise in prioritizing planning and leading multiple intricate learning projects concurrently as well as effectively coordinating collaborators Confident in various systems Learning Management Systems virtual classroom technology and 3rd party learning applications. Fluency with MS Office especially PowerPoint and Excel. Experience with e-learning technologies such as Articulate digital learning concept and instructional design methodologies Bachelor’s Degree from an accredited higher learning institution Compensation and Benefits The salary range estimated for this position based in Pennsylvania is $106400.00–$150000.00. This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes: A choice of national medical and dental plans and a national vision plan including health incentive programs Employee assistance and family support programs including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits please visit: https://jobs.thermofisher.com/global/en/total-rewards

Our quickly growing very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team. This fully remote multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced so this isn’t the right fit for someone looking to coast multitask or remain stagnant while working from home. The ideal candidate is a highly competent self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business. Responsibilities Serve as the primary point of contact for client inquiries via inbound emails calls and voicemails. Address and resolve client issues concerns and inquiries with outstanding customer service. Facilitate internal client processes such as client onboarding offboarding billing and invoicing. Perform routine administrative tasks including daily job board postings using provided templates and guidelines. Learn different areas of the business fill operational gaps and train/mentor new team members as we scale. Identify process improvements to boost client satisfaction streamline workflows and minimize errors. Assist with various administrative tasks collaborations and internal projects (process documentation SOP's training manuals routine reporting etc). Requirements 4+ years of customer service experience minimum (B2B preferred) 2+ years of full-time remote experience required (hybrid/covid not applicable) Proven ability to understand customer needs solve problems and own issues end-to-end Bachelor’s Degree or equivalent professional experience required Exceptional verbal written and interpersonal communication skills Calm empathetic temperament and communication style Extremely organized and reliable with phenomenal attention to detail Working at-home computer with reliable high-speed internet (50 Mbps+) Technically adept with proficiency in CRM’s Microsoft Office etc. Benefits Competitive pay plan (base salary from $50000 to $80000 DOE) Comprehensive benefits package (health dental life etc) Freedom to work from home without micromanagement Unparalleled career growth and advancement opportunities Standard 5-day work week w/ no weekends Company-sponsored 401(k) retirement plan Paid vacation/PTO + paid holidays Monthly home internet/equipment allowance Annual $250 stipend to support any home office needs Work with modern cutting-edge tools and tech including AI Casual positive and friendly work environment Healthy work-life balance w/ flexible work schedules And so much more! About AutoMarket AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships auto repair shops fleet management etc.) find and hire talent. By combining constant innovation with tried-and-true systems we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact helping build something exciting and growing alongside a future industry leader – apply now!

Our quickly growing very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team. This fully remote multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced so this isn’t the right fit for someone looking to coast multitask or remain stagnant while working from home. The ideal candidate is a highly competent self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business. Responsibilities Serve as the primary point of contact for client inquiries via inbound emails calls and voicemails. Address and resolve client issues concerns and inquiries with outstanding customer service. Facilitate internal client processes such as client onboarding offboarding billing and invoicing. Perform routine administrative tasks including daily job board postings using provided templates and guidelines. Learn different areas of the business fill operational gaps and train/mentor new team members as we scale. Identify process improvements to boost client satisfaction streamline workflows and minimize errors. Assist with various administrative tasks collaborations and internal projects (process documentation SOP's training manuals routine reporting etc). Requirements 4+ years of customer service experience minimum (B2B preferred) 2+ years of full-time remote experience required (hybrid/covid not applicable) Proven ability to understand customer needs solve problems and own issues end-to-end Bachelor’s Degree or equivalent professional experience required Exceptional verbal written and interpersonal communication skills Calm empathetic temperament and communication style Extremely organized and reliable with phenomenal attention to detail Working at-home computer with reliable high-speed internet (50 Mbps+) Technically adept with proficiency in CRM’s Microsoft Office etc. Benefits Competitive pay plan (base salary from $50000 to $80000 DOE) Comprehensive benefits package (health dental life etc) Freedom to work from home without micromanagement Unparalleled career growth and advancement opportunities Standard 5-day work week w/ no weekends Company-sponsored 401(k) retirement plan Paid vacation/PTO + paid holidays Monthly home internet/equipment allowance Annual $250 stipend to support any home office needs Work with modern cutting-edge tools and tech including AI Casual positive and friendly work environment Healthy work-life balance w/ flexible work schedules And so much more! About AutoMarket AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships auto repair shops fleet management etc.) find and hire talent. By combining constant innovation with tried-and-true systems we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact helping build something exciting and growing alongside a future industry leader – apply now!

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people no matter where they are located. We are currently seeking a Virtual Assistant for a Property Management Company. This position offers a unique opportunity to work remotely and collaborate with a team of professionals in the property management field. The Customer Service Manager/Operations Manager will act as the central leader of day-to-day operations across multiple markets. This role combines vendor management guest relations team supervision and process oversight. The right candidate will have a proven ability to manage staff and vendors resolve escalations and enforce operational standards while maintaining a high level of guest satisfaction. This position is designed to take on much of the operational responsibility currently handled by ownership. Responsibilities: Handle escalated guest inquiries emergencies and last-minute reservations. Manage claims refunds and disputes with online travel agencies (OTAs). Maintain guest satisfaction by addressing reviews quality issues and behavioral concerns. Make day-to-day decisions around refunds alterations and incident management within budget guidelines. Recruit vet and oversee vendors (cleaners handymen contractors technicians). Supervise turnover and maintenance teams to ensure unit readiness and quality. Coordinate scheduled and preventive maintenance (deep cleans carpet care upholstery air filters repainting). Document property conditions pre/post cleaning for dispute resolution. Aggressively follow up with vendors to ensure timeliness and accountability. Oversee daily readiness tasks such as cleaning schedules restocking and device upkeep. Monitor and coordinate technology systems (wifi smart locks noise sensors Minut/Ring devices). Troubleshoot lockouts and technology failures dispatching vendors or locksmiths as needed. Ensure resolution of one-off maintenance issues (pest control leaks broken furnituremissing fobs). Lead and support a small remote operations team handling guest communications and reservations. Conduct weekly check-ins with staff to monitor performance morale and compliance. Ensure employees are completing tasks efficiently and within SOP guidelines. Relay important updates (building management announcements OTA communications SOP updates) to the team. Maintain and update all operational SOPs in Notion. Communicate updates clearly and ensure team compliance. Proactively identify opportunities to streamline workflows and improve efficiency. Requirements: 3+ years of experience in operations management hospitality or property management. Strong leadership skills with proven experience supervising teams and vendors. Excellent organizational and decision-making abilities under pressure. Strong communication and interpersonal skills. Proficiency with property management and OTA tools (Guesty PriceLabs Enso) is highly desirable. Ability to balance guest satisfaction with cost management and operational efficiency. Must be willing to work from Thursday to Monday from 10AM to 6PM EST. Benefits: Competitive salary Work From Home Flexible Hours

About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for and how it authentically represents its values in the real world. To this end we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change with the ability to transform themselves their workplace and their world. About the RoleWe are looking for an experienced Customer Success Manager to join our Post-Sales team. Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction retention and ongoing success. Their primary focus is to build strong relationships with customers understand their needs and help them derive maximum value from the products or services offered by the company. Success is denominated in the form of the sellers BTL OT and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy.    The CSM is expected to understand customers' needs and strategically expand engagement with Highspot.  They are tasked with driving product adoption ensuring customer satisfaction and fostering advocacy across various organizational levels and functions including Sales Marketing IT and Finance. Additionally the CSM proactively identifies account risks collaborates with internal teams like Deployment Consultants and Technical Account Managers to optimize implementations and achieves expertise in the Highspot platform. Ultimately they deliver essential customer-facing milestones including Mutual Value Plans Solution Health Reviews and Strategic Business Reviews while partnering with Account Management for renewals and expansions.We are looking for CSMs who are passionate about enablement and how it can transform organizations. As a CSM you will have the opportunity to help some of the world’s most influential companies solve their toughest problems. As a key member of our post-sales team the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention. ➡ What You'll Do ➡ RESPONSIBILITY 1: Customer Relationship OwnershipServe as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at HighspotDeeply understand your customer’s needs thoughtfully helping business leaders to find opportunities to expand value our footprint and depth of engagementManage relationships with solution owners (Enablement Marketing Ops etc.) to drive product usage and engagementMulti-thread to any stakeholder you need to engage across Enablement Sales Marketing Operations Finance IT and others at all levels (ATL OTL and BTL) to accomplish your goals in the event of key customer stakeholder turnover you seek and build replacement relationships  RESPONSIBILITY 2: Strategic Account PlanningCollaborate with customers to develop a mutual value planAnalyze your portfolio identify risks and opportunities and prioritize for impactCollaborate with your Account Management partners in the event of renewal risk project manage the plan to “get to green churn risk”You will be responsible for identifying expansion opportunities which you will pass on to the Account Management teamPartner internally with Deployment Consultants Technical Account Managers Support and Professional Services to optimize customer implementations and resolve technical challenges RESPONSIBILITY 3: Value RealizationHelp customers realize the full value of the Highspot platform the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacyIdentify opportunities to sell add-on services in support of achieving customer goals  Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering marketing product and support teams Your Background ➡ Proven ability to consult with customers at all levels of seniority to understand their business goals and to craft and deliver plans to exceed customer expectations for value2+ years owning complex enterprises and 5+ years in a customer facing roleExcellent communication skills (verbal written presentations) and the ability to synthesize and summarize complex problems for an executive audience both internally and externallyStrong collaboration skills to influence and gain alignment across internal and external stakeholdersAbility to thrive in ambiguous situations and is excited to create structure and process as we go for our largest customersPrioritizes customer experience with a focus on customer satisfaction and retention. You strive to understand clients’ strategic business goals deploy critical thinking in leading and executing your portfolio anticipate future needs and determine solutions.Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships. You have shown the capacity to develop relationships and optimize enterprise customer accounts you understand what it means to evangelize your product.Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions.Loves to learn about sophisticated technical products and to understand the intricacies of how they work.A teammate with a high level of integrity and a desire to assist your team. You stay calm in the face of technical and/or customer challenges. You corral the right people to resolve and infect others with your can-do spirit.You have skills for digesting and effectively communicating technical concepts across audiences of varying technical abilities. You’re resourceful - you might not have all the answers but you know how to find them.You have a strong background in project management organizing complex customer engagements across multiple stakeholder groups. This position is available either in-office or remote as applicable at the following locations: ➡ Arizona - Remote Arkansas - RemoteCalifornia - Remote Connecticut - Remote Florida - Remote Georgia - Remote Idaho - Remote Illinois - Remote Maryland - Remote Massachusetts - Remote Michigan - RemoteMinnesota - Remote Missouri - Remote Montana - Remote Nevada - RemoteNew Hampshire - RemoteNew Jersey - Remote New York - Remote North Carolina - Remote Ohio - Remote Oregon - Remote Pennsylvania - Remote South Carolina - RemoteTennessee - RemoteTexas - Remote Utah - Remote Virginia - Remote Washington - Remote Washington - SeattleWashington D.C. - RemoteWisconsin - Remote#BI-Remote ➡ Base salary range: $87500 - $119000. On Target Earnings (OTE) range: $125000 - $170000 70.00% base/30.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors including but not limited to location experience and job qualifications.Highspot also offers the following employee benefits for this position:-Comprehensive medical dental vision disability and life benefits-Health Savings Account (HSA) with employer contribution-401(k) Matching with immediate vesting on employer match-Flexible PTO-8 paid holidays and 5 paid days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-18 weeks paid parental leave-Access to Coaches and Therapists through Modern Health-2 volunteer days per year-Commuting benefits      #LI-JB1Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age ancestry citizenship color ethnicity family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or invisible disability status political affiliation veteran status race religion or sexual orientation.Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you hit the ‘apply’ button.

Position Overview We are seeking a dedicated and empathetic Customer Service Manager to join our Marketing team and lead our customer support function. This role oversees a team of three fostering a collaborative solutions-oriented environment while maintaining smooth and efficient operations across all customer touchpoints. The ideal candidate is a strong communicator detail-oriented and passionate about creating positive customer experiences. Importantly this role plays a critical part in driving registrant show-up rates to our events and will be accountable for helping to improve and maintain strong attendance. Key Responsibilities ### Team Leadership & Management Manage coach and support a small customer service team ensuring clear schedules coverage and time-off planning. Create a motivating and collaborative work environment while holding the team accountable for service standards deadlines and event attendance outcomes. Coordinate responsibilities with external partner teams and review invoices/spending related to event support. ### Customer Support & Event Experience Oversee execution of customer support tasks including FAQs inbox management dispute handling refund processing and live event support. Provide kind patient and tech-support-friendly assistance to registrants many of whom are not tech-savvy. Engage directly with registrants via phone email and SMS ensuring they have everything they need to show up and feel supported Moderate live event comments track attendance and support private Facebook group engagement strategies on an event-to-event basis. Ensure proactive communication and follow-up with registrants to maximize show-up rates. ### Process & Performance Optimization Maintain and enhance SOPs and workflows to drive clarity efficiency and consistency across the team. Review and interpret feedback and live data to identify communication gaps or process improvements. Track and report KPIs including registrant show-up rates (a primary accountability for this role) Facebook group join rates and dispute win percentage. Present post-event insights and opportunities for improvement to leadership. ### Collaboration & Cross-Functional Support Partner with marketing and CRM teams to ensure smooth customer journeys before during and after events. Support registrant engagement strategies aligning all support communications across email SMS and social media. Ensure billing accuracy for external partners and track event-related spending for accounting. Qualifications 3+ years of experience in customer service management preferably in events or online education. Strong leadership skills with experience managing a small team. Excellent communication skills (written and verbal) and a patient empathetic approach to customer interactions. Strong problem-solving and conflict resolution skills particularly with disputes and escalations. Tech-savvy and comfortable supporting customers through common event platforms CRMs and communication tools. Ability to analyze performance data and implement process improvements. Marketing experience is a plus What We’re Looking For This is a hands-on leadership role for someone who thrives in a fast-paced event-driven environment. The right candidate is equal parts strategic thinker and empathetic problem-solver with the ability to lead a team while also rolling up their sleeves to support registrants directly when needed. Success in this role is measured not only by customer satisfaction but also by registrant show-up rates and event attendance growth.

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Sharecare. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Job Summary: Under the direction of the Sr Manager of Customer Service the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching development and daily support and management of the team. In addition the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize embrace and support the philosophy mission values and vision of Sharecare. Demonstration of these values will be evident by leadership practices integrity and a demeanor consistent with the culture of professionally representing Sharecare. Analytical decision-making prioritizing and leadership skills along with considerable tact and diplomacy are all extremely important.? Essential Job Functions Team Supervision : Oversee daily operations and performance of customer service representatives. Manages coaches and trains staff to meet established performance standards. Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers. Monitors phone system and call volume throughout the day ensure the phones have the proper staffing reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements. Complaint Resolution : Handle escalated customer complaints or complex issues. Communicate and meet with Clients as needed including but not limited to implementations complaint resolution and process improvement discussions. Training and Development : Facilitate staff training sessions and support career development. Monitors staff attendance and performance daily handling the disciplinary process when necessary to correct overall performance. Holds team meetings to ensure effective communication continuous training and positive engagement across the team. Analyzes trends and conducts recurrent training as required by analysis of monitored calls Performance Monitoring : Track and report on key performance indicators and service metrics. Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained. Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience. Evaluates and communicates overall team performance expectations and feedback to their staff. Process Improvement : Identify opportunities to enhance processes and improve service efficiency. Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department. Coaches and develops staff to address areas of concern and identify potential professional development opportunities. Uses proactive support and communication to Client Operations Workforce Management and Training teams. Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery. Some travel may be required Additional responsibilities may vary depending on need. Specific Skills/ Attributes Positive attitude Demonstrates time management skills Team player Flexible Qualifications Minimum of 2 years Call Center Customer Service experience College degree or demonstrated professional leadership experience Excellent verbal and written communication skills Detail oriented and well organized Demonstrates follow through on assignments Effectively navigates telephony and Computer Information Systems technology Displays sound judgment and critical thinking skills Available to work all shifts / days as needed Ability to deliver and receive feedback to include difficult discussions Ability to maintain a high degree of confidentiality Proficient with MS Office Ability to work flexible hours and shifts Sharecare Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race color sex national origin sexual orientation gender identity religion age disability genetic information protected veteran statusor other non-merit factor. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Sharecare. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Job Summary: Under the direction of the Sr Manager of Customer Service the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching development and daily support and management of the team. In addition the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize embrace and support the philosophy mission values and vision of Sharecare. Demonstration of these values will be evident by leadership practices integrity and a demeanor consistent with the culture of professionally representing Sharecare. Analytical decision-making prioritizing and leadership skills along with considerable tact and diplomacy are all extremely important.? Essential Job Functions Team Supervision : Oversee daily operations and performance of customer service representatives. Manages coaches and trains staff to meet established performance standards. Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers. Monitors phone system and call volume throughout the day ensure the phones have the proper staffing reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements. Complaint Resolution : Handle escalated customer complaints or complex issues. Communicate and meet with Clients as needed including but not limited to implementations complaint resolution and process improvement discussions. Training and Development : Facilitate staff training sessions and support career development. Monitors staff attendance and performance daily handling the disciplinary process when necessary to correct overall performance. Holds team meetings to ensure effective communication continuous training and positive engagement across the team. Analyzes trends and conducts recurrent training as required by analysis of monitored calls Performance Monitoring : Track and report on key performance indicators and service metrics. Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained. Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience. Evaluates and communicates overall team performance expectations and feedback to their staff. Process Improvement : Identify opportunities to enhance processes and improve service efficiency. Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department. Coaches and develops staff to address areas of concern and identify potential professional development opportunities. Uses proactive support and communication to Client Operations Workforce Management and Training teams. Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery. Some travel may be required Additional responsibilities may vary depending on need. Specific Skills/ Attributes Positive attitude Demonstrates time management skills Team player Flexible Qualifications Minimum of 2 years Call Center Customer Service experience College degree or demonstrated professional leadership experience Excellent verbal and written communication skills Detail oriented and well organized Demonstrates follow through on assignments Effectively navigates telephony and Computer Information Systems technology Displays sound judgment and critical thinking skills Available to work all shifts / days as needed Ability to deliver and receive feedback to include difficult discussions Ability to maintain a high degree of confidentiality Proficient with MS Office Ability to work flexible hours and shifts Sharecare Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race color sex national origin sexual orientation gender identity religion age disability genetic information protected veteran statusor other non-merit factor. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Sharecare. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Job Description Job Summary: Under the direction of the Sr Manager of Customer Service the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching development and daily support and management of the team. In addition the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize embrace and support the philosophy mission values and vision of Sharecare. Demonstration of these values will be evident by leadership practices integrity and a demeanor consistent with the culture of professionally representing Sharecare. Analytical decision-making prioritizing and leadership skills along with considerable tact and diplomacy are all extremely important.? Essential Job Functions Team Supervision : Oversee daily operations and performance of customer service representatives. Manages coaches and trains staff to meet established performance standards. Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers. Monitors phone system and call volume throughout the day ensure the phones have the proper staffing reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements. Complaint Resolution : Handle escalated customer complaints or complex issues. Communicate and meet with Clients as needed including but not limited to implementations complaint resolution and process improvement discussions. Training and Development : Facilitate staff training sessions and support career development. Monitors staff attendance and performance daily handling the disciplinary process when necessary to correct overall performance. Holds team meetings to ensure effective communication continuous training and positive engagement across the team. Analyzes trends and conducts recurrent training as required by analysis of monitored calls Performance Monitoring : Track and report on key performance indicators and service metrics. Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained. Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience. Evaluates and communicates overall team performance expectations and feedback to their staff. Process Improvement : Identify opportunities to enhance processes and improve service efficiency. Works closely with the Sr Manager of Customer Service and VP of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department. Coaches and develops staff to address areas of concern and identify potential professional development opportunities. Uses proactive support and communication to Client Operations Workforce Management and Training teams. Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery. Some travel may be required Additional responsibilities may vary depending on need. Specific Skills/ Attributes Positive attitude Demonstrates time management skills Team player Flexible Qualifications Minimum of 2 years Call Center Customer Service experience College degree or demonstrated professional leadership experience Excellent verbal and written communication skills Detail oriented and well organized Demonstrates follow through on assignments Effectively navigates telephony and Computer Information Systems technology Displays sound judgment and critical thinking skills Available to work all shifts / days as needed Ability to deliver and receive feedback to include difficult discussions Ability to maintain a high degree of confidentiality Proficient with MS Office Ability to work flexible hours and shifts Sharecare Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race color sex national origin sexual orientation gender identity religion age disability genetic information protected veteran statusor other non-merit factor. If you have questions about this posting please contact support@lensa.com"