Remote Customer Support Agent Jobs

6 remote jobs*

Job Title Location Description Posted**
Customer Care Support Agent - Remote
Hourglass Cosmetics
Hazleton, PA
Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand redefining luxury cosmetics with high-performance products innovative formulas and award-winning franchises. Recognized by Forbes Fast Company and Time Magazine as one of the most inventive beauty companies Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004 Hourglass is globally available in 32 markets and nearly 4600 doors including Sephora Ulta Neiman Marcus Selfridges Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com. We are seeking a dedicated and enthusiastic Customer Care Support Agent to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. As a Customer Care Support Agent you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction and loyalty. Responsibilities: Respond to customer inquiries via phone email or chat in a timely and professional manner. Provide accurate information about our products and services assisting customers with their questions and concerns. Troubleshoot and resolve customer issues effectively while maintaining a positive attitude. Document customer interactions and feedback in our CRM system to track issues and resolutions. Collaborate with other departments to escalate and resolve complex customer issues. Follow up with customers to ensure their concerns have been addressed and they are satisfied with the service received. Participate in training and development sessions to enhance product knowledge and customer service skills. Maintain a high level of professionalism and empathy in all customer interactions. Qualifications: High school diploma or equivalent a degree in a related field is a plus. Previous experience in customer service or support roles is preferred. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Proficient in using computer systems and software experience with CRM tools is an advantage. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work various shifts including evenings and weekends if necessary. The pay range for this role is: 65000 - 75000 USD per year(Remote (Hazleton Pennsylvania US))
14 hour(s) ago
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Customer Care Support Agent - Remote
Hourglass Cosmetics
Waterbury, CT
Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand redefining luxury cosmetics with high-performance products innovative formulas and award-winning franchises. Recognized by Forbes Fast Company and Time Magazine as one of the most inventive beauty companies Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004 Hourglass is globally available in 32 markets and nearly 4600 doors including Sephora Ulta Neiman Marcus Selfridges Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com. We are seeking a dedicated and enthusiastic Customer Care Support Agent to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. As a Customer Care Support Agent you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction and loyalty. Responsibilities: Respond to customer inquiries via phone email or chat in a timely and professional manner. Provide accurate information about our products and services assisting customers with their questions and concerns. Troubleshoot and resolve customer issues effectively while maintaining a positive attitude. Document customer interactions and feedback in our CRM system to track issues and resolutions. Collaborate with other departments to escalate and resolve complex customer issues. Follow up with customers to ensure their concerns have been addressed and they are satisfied with the service received. Participate in training and development sessions to enhance product knowledge and customer service skills. Maintain a high level of professionalism and empathy in all customer interactions. Qualifications: High school diploma or equivalent a degree in a related field is a plus. Previous experience in customer service or support roles is preferred. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Proficient in using computer systems and software experience with CRM tools is an advantage. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work various shifts including evenings and weekends if necessary. The pay range for this role is: 70000 - 80000 USD per year(Remote (Waterbury Connecticut US))
15 hour(s) ago
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Customer Support Agent - Argentina Remote
prex
Remote
Somos Prex una empresa regional de tecnología enfocada en el desarrollo de productos financieros confiables innovadores y transparentes para promover la inclusión financiera. Nuestros usuarios ingresan a un ecosistema amigable donde llevan el control total de sus finanzas gracias a nuestra APP que no tiene barreras ni límites geográficos. Valoramos y respetamos la diversidad buscando crear un ambiente de trabajo inclusivo. Seguimos creciendo y estamos buscando un Agente Customer Support para formar parte de nuestro equipo de Operations. 🎯 Si sos una persona responsable entusiasta apasionada por el trabajo en equipo con gusto por los desafíos y buscas capacitarte en diferentes áreas de rubro financiero- tecnológico ¡ésta es tu oportunidad! ¡Nos encanta formar parte de #Prex y esperamos que te sumes a este gran team! 💜  💡Desafíos y Oportunidades Ofrecer soporte sobre cómo funcionan los productos a nuestros clientes a través de todos nuestros canales de atención. Cumplir con los objetivos cuantitativos y cualitativos en cuanto a la atención de nuestros clientes. Gestionar las consultas de nuestros clientes en las distintas plataformas administrativas promoviendo las mejoras prácticas de calidad y tiempo de respuesta. Atender las necesidades de nuestros clientes bajo el concepto Customer Centric.  🔍 ¿Qué buscamos? Experiencia mayor a un año en atención al cliente. Buen manejo de herramientas informáticas. Muy buen nivel de comunicación oral y escrita. Disponibilidad para trabajar de lunes a viernes 7 horas diarias (incluye media hora de descanso) + 4 horas a realizarse los fines de semana en modalidad remoto. Se valorará conocimientos en metodologías ágiles como por ejemplo Scrum Framework. Buscamos personas con proactividad en la resolución de problemas dinámicas orientadas a los detalles con buena capacidad de trabajo en equipo y ganas de pertenecer a un excelente equipo de trabajo. ⚡¿Qué ofrecemos? 🫲🏻 Una cultura orientada al desarrollo de las personas donde escuchamos e impulsamos las ideas de forma genuina comprometidos con el respeto y la autenticidad de cada miembro de nuestros equipos. 🧩 Ambiente de trabajo flexible. ✈️ Más días de vacaciones. 🚑 Cobertura de medicina prepaga. 🧘🏻‍♂️ Programa de Bienestar. 🚀 Beneficios en plataformas de capacitación y aprendizaje. 📒 Clases de inglés. 🎂 Cumple Flex. 💵 Cuenta en Uruguay bonificada para ahorrar en dólares con el mejor tipo de cambio. 🏠 Trabajo remoto. 💼 Oficina en CABA y espacios en coworks en el interior del país. ¿Ya nos conocías?😉 📲 Descargá la APP desde tu celular y pedí tu tarjeta prepaga internacional ¡gratis! Para más información accedé a nuestros sitios. 👉🏼 miprex.com
2 day(s) ago
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Customer Support Agent - Remote
VITA CV
Customer Support Agent – Remote Salary: £13 – £18 per hour Job Type: Part-Time Remote Location: UK – Remote About the Role Vita CV is hiring for a technology services company seeking a friendly and professional Remote Customer Support Agent to assist customers via email chat and phone. This role is perfect for someone who enjoys problem-solving and helping people. Key Responsibilities Respond to customer queries promptly and professionally Provide product and service information Resolve issues or escalate to relevant departments Maintain accurate records of customer interactions Follow company support procedures and guidelines What We’re Looking For Excellent communication and interpersonal skills Previous customer service experience preferred Good problem-solving abilities Organised and detail-oriented Comfortable using CRM and support ticketing systems Perks & Benefits Competitive hourly pay Fully remote working arrangement Flexible scheduling Supportive and collaborative work environment Apply Now If you’re passionate about delivering excellent customer service apply through Vita CV today.
5 day(s) ago
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Social Media Agent (m/f/d) 100% Remote Customer Support
Concentrix Limited Company
Berlin, Berlin, Germany
"Apply Now Job Title Social Media Agent (m/f/d) 100% Remote Customer Support Job Description Power your game-changing career Are you looking for a job that suits you and your life? Then this job is just right for you. In this position as a Customer Service Representative (m/f/d) Social Media Support – 100% home office you will be the first point of contact for various customer enquiries whether by phone email or chat. With The Following General Conditions Start at the next possible date full-time 100% home office Monday – Sunday from 08am – 11pm English (C1 and C2) Inbound up to 2.500€ gross/month Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you just as we impress our employees day after day. We’re proud to be recognized with awards such as ""World's Best Workplaces"" “Best Companies for Career Growth” and “Best Company Culture” year after year. Career growth and personal development Whether you are a career changer re-entering the workforce or a specialized expert - this is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training cutting-edge technologies and the continuing support you’ll need to succeed. Plus at Concentrix there’s a real career and personal growth potential. In fact most of our managers and leaders have been promoted from within! That’s why we offer a range of specialization and leadership development programmes designed to set you on your way to the kind of career you’ve always envisioned. What you will do in this role As an Social Media Agent (m/f/d) for Customer and Client Support in our team you will: Handle customer enquiries and requests and respond to them according to need and situation. Communicate with customers via different channels (e.g. phone mail or chat) to ensure an optimal customer experience. Dealing with the customer's various concerns regarding their social media account marketing measures and their advertising effectiveness and offering them the right solution. Provide individual product advice that not only generates orders but also fulfills the real needs of our customers. Once the customer is happy document the interaction in the customer database. Your Qualifications Concentrix is a great match if you: Are proficient or bilingual in English (C1 and C2) in speech and writing. Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner. Are interested in social media online media or digital marketing. Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm)  which are staffed using a rotating multi-shift system. Are confident in using a PC. Are a German resident. Unfortunately applicants from Saxony Hessen Saarland and Hamburg cannot be considered. . Can fulfil the requirements for a remote workplace. Are willing to continuously expand your skills. Ideally You Already Have Experience in customer service A recognised qualification and experience in customer service support. Applicants with different backgrounds and those returning to work are always welcome! If you feel you don’t check every box we encourage you to apply anyway. We’ll do our best to match you with the right job whether it’s this one or another role. What’s in it for you In this role we offer benefits that help support your unique lifestyle: We offer you 100% remote work from your first day of work. Join us full-time. Most weekends are off and are all yours! Depending on the area of work the salary can be made of a fixed and a variable component You can expect up to €2500 gross. With up to 25 vacation days and a flexible working time account both short and long breaks are possible. You start with a 7-week (full-time) training course run by certified trainers. You don't need any previous experience. We will provide you with a mentor to support you right from the start. In addition you will receive regular coaching fresh-ups and development training which will also be of benefit to your personal development. Your additional financial security through a company pension scheme comes as standard for us. Receive an attractive bonus of €500 for every new employee you successfully recruit. A wide range of employee discounts negotiated by Concentrix with well-known partners will help you save big. We highly value internal training and career opportunities even worldwide. You can expect an open and motivated team that is eager to welcome you to Concentrix. Experience the best version of you! If all this feels like the perfect next step in your career journey we want to hear from you. Apply today via our online form and discover why over 440000 game-changers around the globe call Concentrix their “employer of choice.” Your future place of work: Concentrix GmbH - Homeoffice Deutschlandweit Please note that the location still holds its former name. Webhelp is now part of Concentrix and we look forward to receiving your application! Concentrix is an equal opportunity employer We're proudly united as one team one company globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs job requirements and professional qualifications without regard to race age gender identity sexual orientation religion ethnicity family or parental status national origin disability or any other classification protected by applicable national laws. Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you. Eligibility To Work In accordance with German law only applicants who are legally authorized to work in Germany will be considered for this position. #EMEACNX #AGENTCNX #WAH Location: Germany Berlin Language Requirements English (Required) Time Type If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now"
8 day(s) ago
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Customer Support Agent - (Remote, Australia-Based)
Teamtailor
Millers Point, New South Wales, Australia
🌍 Join us in shaping the future of recruitment! 🚀 Teamtailor is a fast-growing Employer Branding and ATS platform used by 8000+ companies and over 200000 users across 90 countries. Working at Teamtailor means joining an international tech company where you’ll have real impact plenty of responsibility and lots of fun along the way. 🥳 We’re proud of our diverse team and believe that different backgrounds experiences and perspectives make us stronger. There’s no one-size-fits-all here — just people who share our vision and want to make a difference. Right now we’re growing our Customer Support team and looking for an English speaking Support Agent based in Sydney Australia . 🎉 The CS Team on our company trip to Spain About the Role: As a member of our Customer Support team you’ll be the voice of Teamtailor helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score. 🤩 Your mission? Deliver exceptional support solve real problems and make sure our customers leave every interaction with a smile. What You’ll Be Doing: 💬 Provide friendly fast support via live chat (Intercom) email and occasionally by phone 🧩 Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases 📢 Gather and share customer feedback with our product team 🐛 Identify verify and report bugs — and keep customers in the loop 📚 Create helpful self-service content (FAQs guides etc.) 🤝 Build strong relationships by being proactive and genuinely helpful What We’re Looking For: 💬 You're fluent in English written and spoken 💡 You bring solid experience in customer support (bonus if it’s in SaaS) 🔍 You think analytically and enjoy learning new things 🧠 You’re a natural problem-solver who feels at home with tech 🌟 You take pride in delivering excellent service and making things easier for others What You’ll Get: 🏖 25 days of paid vacation 🧘 A healthy work-life balance 📚 Opportunities to grow your skills and learn new ones 🧑‍🤝‍🧑 A supportive friendly team + fun social events 💻 Your own starter kit — MacBook iPhone & Teamtailor swag! Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you! 🌟 🌍 Location This is a remote role and must be based in Sydney Australia.
1 month(s) ago
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