Remote Customer Support Agent Jobs

Company Overview : WOW Vegas and Rolla are cutting-edge social casinos that offers an electrifying gaming experience to players in the US and Canada. Our mission is to bring the glitz and glamour of Las Vegas directly to our players providing a diverse range of high-quality casino games that are both fun and engaging. We pride ourselves on creating a vibrant and inclusive community where players can enjoy a seamless and thrilling gaming adventure. We are dedicated to innovation excellence and the continuous enhancement of our platform About The Role We’re looking for a Customer Support Agent to join our team in Gibraltar. As a first point of contact for our players you’ll be responsible for delivering exceptional service resolving inquiries efficiently and maintaining a seamless experience across every interaction. This is a shift-based role that requires flexibility and a sense of ownership. You’ll handle a variety of player inquiries across emails always ensuring empathy accuracy and compliance with internal procedures. Your Responsibilities Provide fast accurate and friendly support to our players via email Investigate and resolve issues related to accounts gameplay transactions and bonuses. Educate players about available features promotions procedures. Assist with KYC verification processes Identify issues and flag them to relevant departments Collaborate with teammates and other departments to support service-level targets What We Are Looking For Previous experience in customer support ideally within iGaming is desirable but not essentialTech-savviness is preferred especially experience with email platforms such as Zendesk Intercom and back-office tools A good understanding of KYC and payment processes and tools would be an advantage Strong written and verbal communication skills in English with the ability to explain complex information in a clear concise and user-friendly manner. Strong attention to detail and accuracy when reviewing account information transactions or verification documents A proactive mindset and willingness to take ownership of player issues from start to resolution A flexible positive attitude and commitment to delivering a smooth and fair customer experience Ability to work efficiently in a fast-paced shift-based environment and handle multiple tasks at once A team player who communicates clearly with colleagues and supports collaboration across departments

As a Customer Support Agent you'll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction. These are your responsibilities: Respond to player inquiries promptly via live chat emails and other communication platforms. Manage player expectations by providing timely updates and resolutions. Take ownership of incoming chats to ensure no messages are left unanswered. Maintain accurate records of player issues and solutions. Collaborate with other departments for administrative tasks and translations. Ensure timely completion of tasks essential to the company's interests. This is what we expect from you: Build a network of satisfied players through excellent customer support. Exercise good judgment in various situations to uphold company standards. Maintain effective communication and organizational skills. Balance multiple priorities while working independently under pressure. This is what we require from you: Excellent written communication skills in English & Malay. Motivated energetic and customer-focused with a problem-solving attitude. Strong attention to detail and ability to maintain professionalism. This is a plus about you: Strong knowledge of live chat platforms. Excellent written & verbal communication skills in Malay Prior experience in a Chat support role. This is why you should choose us: Competitive salary packages Profit sharing Sports/gym allowance Free therapy session Birthday gifts :-) Career growth and development Multicultural team 25 days paid vacation days Great work-life balance and flexibility Meet your team: Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail-oriented individuals handling account verification's and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward. Application Process Submission of Application: Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position. Psychometric Testing: Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities personality traits and aptitude relevant to the role. Interview Stage: Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team including the hiring manager and relevant stakeholders. During the interview candidates will have the opportunity to discuss their experiences skills and motivations in further detail. Final Decision: Following the interviews a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment and further details regarding on-boarding and commencement will be provided. Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family!

Job Description: Join Onepilot as a Freelance Remote Customer Support Agent ! Help our clients’ consumers by resolving issues via email chat or phone. You’ll receive e-learning training and access to a knowledge base to assist you in providing quick effective solutions. This is a flexible work-from-home opportunity where you’ll earn between $0.40 and $2 per solved ticket with an average hourly rate of $15. Key Responsibilities: Solve customer issues via email chat or call Use knowledge bases and technology for effective responses Maintain high customer satisfaction Requirements: Comfortable with new technologies Strong problem-solving and communication skills Available for 20+ hours per week What We Offer: Competitive pay per ticket Flexible remote work Average earnings of $15/hour How to Apply: The application takes just 15 minutes! Apply now to join our team and work from home.

Remote Call Center Agent – Banking & Customer Support (Work From Home) Location: Remote (United States) Job Type: 1099 Independent Contractor Compensation: $500 – $700 per week (based on performance and hours worked) About Pontek Solutions Pontek Solutions is a growing virtual call center that partners with Fortune 500 companies to deliver high-quality customer service sales and technical support — all from the comfort of home. Our agents work with trusted brands in banking finance retail and travel helping clients manage customer calls while building their own income on a flexible schedule. We believe in building business-minded individuals not just employees. As a remote agent with Pontek Solutions you’ll enjoy freedom flexibility and the opportunity to grow your income while working from home. Responsibilities Answer inbound calls from customers with debit card or banking inquiries Assist with account questions fraud concerns and online banking support Provide professional empathetic and accurate service on every interaction Follow client policies scripts and compliance requirements Schedule & Flexibility Fully remote – work from home anywhere in the U.S. Choose your own schedule (30–40 hours per week) Part-time opportunities available after training Compensation & Perks $500 – $700 per week (based on hours and performance) Bonus opportunities for meeting key performance metrics DailyPay available for eligible contractors Growth opportunities with long-term client projects Requirements Must be 18+ and authorized to work in the U.S. Windows 11 computer wired internet connection dual monitors and a USB headset Quiet professional home office environment Strong communication and problem-solving skills Ability to complete a standard background check (~$30 required by the client) before accessing projects Must complete a short unpaid certification training before taking calls Note: The background check is processed by a third-party provider for client security. Pontek Solutions does not receive this fee. However successful agents who complete training and actively service for 30 days will be eligible for a background check reimbursement. Why Join Pontek Solutions? 100% remote – no commuting Choose your own clients and schedule Partner with trusted well-known companies Long-term contract opportunities available Supportive onboarding and training environment Apply now to begin the onboarding process and start building a work-from-home career with Pontek Solutions. Job Types: Full-time Contract Seasonal Base Pay: $500.00 - $700.00 per week Benefits: Flexible schedule On-the-job training Paid time off Professional development assistance Referral program Work from home Work Location: Remote

At Newstel Worldwide we specialise in next-generation customer service solutions helping businesses optimise their support operations. Our mission is to connect businesses with their customers through seamless high-quality interactions. We focus on multilingual support scalable service models and a customer-first approach to ensure outstanding experiences across various industries. As part of our expansion we are looking for a Customer Service Agent to join our team in Malta. While this is a remote role applicants must already be based in Malta. Applicants who are not currently living in Malta will not be considered. This is also a bring-your-own-device (BYOD) role. About the Role As a Customer Service Agent you will be the first point of contact for users providing support exclusively via email through our Zendesk ticketing system. No phone calls or live chat are required. You will play a key role in ensuring user queries are handled efficiently while maintaining internal service guidelines. Additionally you will collaborate with internal teams to resolve technical questions and provide valuable user feedback for continuous improvement. Key Responsibilities Handle user inquiries exclusively via email through the Zendesk ticket system. Ensure users adhere to internal guidelines and provide accurate responses to inquiries. Work closely with other internal teams to resolve technical issues and escalate feedback when needed. Maintain an overview of customer support processes and contribute suggestions for improvements. Support the team with a flexible work schedule 30–40 hours per week. What We’re Looking For Previous customer service experience or strong communication skills with a good intuition for handling customer interactions. Excellent written communication skills in English (native-level fluency required). Familiarity with helpdesk platforms like Zendesk is a plus but not required. A proactive team player who enjoys contributing to process improvements. Enthusiasm for digital products mobile gaming and online platforms is a bonus. Must be open to working weekend shifts as part of the regular schedule. Must be based in Malta. This is a bring-your-own-device (BYOD) role. This is a great opportunity to join a fast-growing innovative company where you can develop your customer service skills in a structured email-based support environment. If you're detail-oriented tech-savvy and passionate about delivering great customer experiences we encourage you to apply. To apply please submit your CV and a brief cover letter outlining your interest in the role.

Job title: Customer Support Agent – Remote (Work with Dogs & Pet Tech!) Working location: Fully remote – work from home anywhere in NC VA CA or NV. Shift: Full-time 40 hours a week Sunday-Thursday 11:00 am-8:00 pm EST Hours of Operation: 7 days a week from 9:00 am-8:00 pm EST Start Date: Mid to Late October 2025 Communication channels: Incoming customer phone calls video calls chats and emails. Compensation: $17-21 per hour based on experience and education Company website: About our client: It’s more than a job. It’s a chance to help dogs live safer happier lives through technology. Halo Collar develops smart pet-safety technology especially a GPS-based collar for dogs that combines wearable tracking virtual fencing (wireless “invisible fence”) training feedback and activity monitoring to provide safety communication and freedom to dogs and their owners. Although you would be hired to work with Halo Collar directly CustomerHD is handling the recruitment process. About the job: Do you love solving problems helping people and talking about dogs all day? If you love combining problem-solving with helping pet parents this role is for you. Deliver friendly tech-savvy help to keep pets safe and connected. A Tier 1 Live Customer Support Agent plays a key role in the Halo Collar customer service team. They serve as the face and voice of our company and as the first line of support for customers. They help ensure consistency efficiency and quality in order to build a positive experience for our customers. We are looking for candidates who are dog or pet lovers. What you will do: Specific Department Functions: Being part of a strong network that supports our customers and their needs every day. Resolving complex technical customer issues. Serving as the face of our company to our customers providing a welcoming positive and empathetic atmosphere that sends a clear statement that we care and are always here to help. De-escalation of upset customers while finding resolutions to their issues. Providing an excellent service and creating opportunities for good customer surveys and reviews. Primary Responsibilities: Answering incoming voice & video calls chats and emails. Taking detailed notes and documentation of customer interactions. Troubleshooting customer technical issues with the Halo Collar Halo App smartphones and Bluetooth LTE & Wi-Fi connectivity. Assisting with identifying and tracking trends. Coaching and Development: Weekly detailed quality assurance breakdowns designed to build your best path forward in the company. Bi-weekly 1:1 meetings so that you always have a voice and a direct line of support for the development of your career. Priority promotion from within with lots of opportunity for growth. Operational Support: Open communication with leadership to ensure trends and customer issues are making it to the top. Adapting and being able to switch between different support channels to ensure customers are getting the most support where they need it. Job Requirements: Pet lover (seriously it helps!) Work Availability: Sunday-Thursday 11:00am-8:00pm EST Work From Home Requirements: Download Speed of 25Mbps or Higher Upload Speed of 5Mbps or Higher Distraction-Free Work Environment Isolated space for work. No other people (spouses children etc.) in work environment. No excess noise in the background. Experience: 3+ Years of Customer Service Experience Preference for Retail / Front of House Experience Technical Skill: Familiarity with Windows desktops and navigating them. Familiarity with Google or Microsoft Office suites. Ability to use & navigate Google Chrome and Zoom desktop apps. Excellent typing and multitasking skills with the ability to operate and work on two screens at once. Customer Service Soft Skills: Able to appear friendly approachable and conversational. Able to escalate difficult situations. Able to offer empathy and reassurance when necessary. Education: High School Diploma or Equivalent. Benefits & Perks: Fun supportive remote culture that loves dogs as much as you do Work equipment will be provided to you. Paid holidays Medical Dental Vision 401k Sick time Paid vacation Job Type: Full-time Pay: $17.00 - $21.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance Experience: Customer service: 3 years (Required) Retail / Front of House: 1 year (Preferred) Location: Remote (Preferred) Work Location: Remote

Position Title: Remote Support - Customer Service Agent Location: Fully Remote (U.S.-based candidates preferred must be available during Eastern Standard Time business hours) Employment Type: Full-Time (40 hours per week) Department: Customer Support Job Summary We are seeking a dedicated and empathetic Remote Support/Customer Service Agent to join our growing team. In this role you will provide exceptional customer service to clients via phone email chat and remote desktop tools. Our ideal candidate is tech-savvy patient and excels at troubleshooting issues while maintaining a positive user experience. This position offers the flexibility of remote work with opportunities for career growth in customer success. Key Responsibilities - Respond to customer inquiries and resolve technical issues related to software applications hardware setups and account management. - Provide step-by-step guidance via remote access tools (e.g. TeamViewer Zoom) to diagnose and fix problems efficiently. - Document interactions in our CRM system (e.g. Zendesk or Salesforce) to ensure accurate tracking and follow-up. - Escalate complex issues to senior support staff or engineering teams when necessary. - Maintain high customer satisfaction scores by delivering timely professional and friendly support. - Participate in ongoing training to stay updated on product features and support best practices. - Collaborate with team members during shift handovers to ensure seamless coverage. Qualifications and Requirements - High school diploma or equivalent associate's or bachelor's degree in IT computer science or a related field preferred. - 1-2 years of experience in customer support help desk or technical support roles (entry-level candidates with strong communication skills encouraged to apply). - Proficiency with common operating systems (Windows macOS) and basic networking concepts. - Excellent verbal and written communication skills ability to explain technical concepts in simple terms. - Comfortable using support tools like ticketing systems remote desktop software and collaboration platforms (e.g. Slack Microsoft Teams). - Strong problem-solving abilities and a customer-first mindset. - Reliable high-speed internet (minimum 50 Mbps download/upload) a quiet workspace and a dedicated computer setup. - Availability to work flexible shifts including some evenings or weekends as needed. Compensation And Benefits Salary: $45000 - $55000 annually based on experience and performance (includes base pay plus potential performance bonuses). Hourly Rate: $22 - $26 per hour (equivalent to full-time salary overtime pay at 1.5x rate for hours over 40 per week). Comprehensive benefits package including health dental and vision insurance 401(k) with company match paid time off (15 days vacation + holidays) and remote work stipend for home office setup. Professional development opportunities such as certifications in IT support (e.g. CompTIA A+ reimbursement).

We are looking for customer-focused tech-savvy and dependable individuals to join our team as Remote Live Chat Agents / Call Center Customer Support Representatives. In this role you will assist customers via live chat email and/or phone—resolving issues answering questions and delivering outstanding service from the comfort of your own home. This position is perfect for those who enjoy helping others are strong communicators and can thrive in a fast-paced remote work environment. Key Responsibilities Provide real-time assistance to customers via live chat email or phone Resolve product or service inquiries promptly and professionally Handle customer complaints with empathy accuracy and efficiency Maintain detailed records of customer interactions in support software (e.g. Zendesk Freshdesk) Escalate complex or unresolved issues to the appropriate departments Follow company procedures and service-level standards Qualifications High school diploma or equivalent (College education is a plus) Previous Customer Service Or Call Center Experience Preferred Strong written and verbal communication skills in English Ability to multitask and manage multiple conversations or calls at once Comfortable using chat tools CRM platforms and remote communication tools Reliable internet connection and a quiet workspace Self-motivated with the ability to work independently Preferred Qualifications Experience with platforms like Zendesk Intercom LiveChat or similar Ability to speak additional languages is a plus Availability for night shifts weekends or holidays What We Offer 100% remote work – no commuting required Flexible scheduling options Competitive hourly pay or salary Paid training and support Growth opportunities within the company Supportive inclusive and remote-first team culture

Fluent Dutch Customer Support Agent (Remote Temp) We have a fantastic opportunity to join our business as a Dutch Speaking Customer Service Agent to support our increased workload over the Christmas Period for our retail client. Contracts are expected to last approximately 3 months (October–early January). Training begins Monday 6th October and lasts just over two weeks. You'll also need to be available the week before to receive your equipment and join a paid 1-hour HR induction call to get set up and welcomed to the team! Contracted hours will be 40 hours per week regular shift patterns will be 8am-4:30pm but flexibility could be needed to cover weekends and evenings during the festive period. Christmas Day (25 Dec) and New Year’s Day (1 Jan) are non-working days. Other UK public holidays may be worked with time off available through annual leave. What will I be doing? You will be handling calls emails & chats supporting customers with their orders. Striving for ‘first contact resolution’ where possible: Responding to all enquiries in a professional courteous and friendly manner. Build rapport with the customer to provide an excellent customer service experience. Maintaining customer information and records in line with the DPA and our internal information Management Security processes. Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer. Any other duties in line with business requirements. What will I get? A competitive hourly rate of £13.21 per hour. All the kit training and support to work successfully at home. Support and training from our experienced global team. What do you need? While experience in a customer support or retail role is an advantage we’re keen to hear from you if you feel you meet the below criteria: Proven ability to understand and interpret written documents in Dutch (minimum B2 level). Friendly and clear communicator especially over the phone. Comfortable using computers and technology. Able to work well in a team and independently in a fast-paced environment. Calm and accurate under pressure. Professional and respectful when speaking with customers. Flexible adaptable and open to learning. Motivated by helping others and making a difference. Willing to work towards targets. About the company The DDC Group is a renowned leader in data business process outsourcing and technology solutions providing clients across industries – including banking and finance energy and utilities healthcare insurance shipping and logistics life sciences public sector and travel among others. With 35 years of experience The DDC Group is committed to driving business outcomes through technology innovation efficiency and dedication to client success. If this sounds like the right career move for you click apply to be our Fluent Dutch Customer Support Agent. If you have any questions please email uk.recruitment@theddcgroup.com or call 01909492858.

Customer Support Agent – Remote Salary: £13 – £18 per hour Job Type: Part-Time Remote Location: UK – Remote About the Role Vita CV is hiring for a technology services company seeking a friendly and professional Remote Customer Support Agent to assist customers via email chat and phone. This role is perfect for someone who enjoys problem-solving and helping people. Key Responsibilities Respond to customer queries promptly and professionally Provide product and service information Resolve issues or escalate to relevant departments Maintain accurate records of customer interactions Follow company support procedures and guidelines What We’re Looking For Excellent communication and interpersonal skills Previous customer service experience preferred Good problem-solving abilities Organised and detail-oriented Comfortable using CRM and support ticketing systems Perks & Benefits Competitive hourly pay Fully remote working arrangement Flexible scheduling Supportive and collaborative work environment Apply Now If you’re passionate about delivering excellent customer service apply through Vita CV today.