Remote Support Engineer Jobs

Kinsta is one of the top-managed WordPress hosting companies with a growing club of 120000+ businesses including startups universities and Fortune 500 firms. We're motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.That's because to us each day is a chance to grow. As a team we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.As our new Support Engineer you'll use your technical knowledge curiosity and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Manager you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support.We’re hiring two team members for the same role working different schedules: • 1PM – 9PM UTC (Monday–Friday) • 4PM – 12AM UTC (Monday–Friday) ➡ What You Will Do: ➡ Take ownership of issues reported by customers and see problems through to resolution.Research troubleshoot and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Crave knowledge and continue to hone and improve your own technical and non-technical skills. What You Bring To The Role: ➡ You are completely fluent in English with excellent written communication skills.Great customer service skills with online customer service experience. Bonus Points If You: ➡ Have experience with the following technologies: Linux NGINX MySQL/MariaDB PHP DNS CDN and caching (object and page).Have an understanding of WordPress: database structure file/directory structure wp-config.php directives and other common WordPress topics. Experience with WP-CLI is preferable.Are comfortable navigating within a command line environment including file management reading and interpreting server logs and attention to detail with command line syntax.Familiarity with Cloudflare for DNS management and basic website security/performance configuration. Our Benefits: ➡ Annual remote expense budget.Flexible PTO.Paid parental leave.Annual professional development budget: available after one year with Kinsta.Sabbatical: available after three years with Kinsta (and every three years thereafter).Location-specific healthcare benefits (includes vision and dental) for employees hired in the USA UK and Hungary.Pension plan for employees hired in the UK and 401k contributions for employees hired in the USA ➡ Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment recruitment advertisements for employment compensation termination promotions and other conditions of employment against any employee or job applicant on the basis of race color gender national origin citizenship age religion creed disability marital status veteran’s status sexual orientation gender identity gender expression or any other status protected by the laws or regulations in the locations where we operate.By applying to one of our positions you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy including the transfer of your data to the United States.#LI-Remote #IHSRemote

Who is Tenable? Tenable® is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers all while creating a culture of belonging respect and excellence where we can be our best selves. When you’re part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:The Technical Support Engineer provides consistent world-class security network and product support for Tenable products. Our support engineers possess excellent knowledge of security assessment vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite including Tenable.io Nessus Security Center Log Correlation Engine and Nessus Network Monitor.Your Opportunity:You will provide assistance and support to tier 2 level customers who have the Premier Service Offering by diagnosing their issues and efficiently providing resources and knowledge to identify root cause issues and solutions according to issue priority.You will mentor and advise support engineers in the diagnosis of complex customer issues with Tenable products as well as techniques and strategies to effectively diagnose and resolve such issues and maintain a productive workflow.Help coordinate and manage communications for internal incidents and service degradations instances to internal partners and help provide feedback for external customers. You will also ensure key account team and management stakeholders are aware of the status of all the customer issues or incidents you are involved with to ensure the customer is receiving consistent messages from all their contacts.You will drive critical customer support escalations in concert with the support owner of the case for complex technical product issues.  You will interface with the original support engineer and the customer via telephone and/or electronic communications in the areas of system configurations/setup complex 3rd party product and code integrations product functionality software defect fixes and enhancements.You will be a significant contributor and topic driver for the Tenable product suite in creating reviewing editing and publishing knowledge base articles and trainings for use internally by Technical Support and externally by our customers. This includes improving knowledge accessibility and the ease of use of the knowledge base/trainings.You will facilitate New Product Introductions by working with the SMEs Technical Leads R&D and Product Management teams to ensure the new design functionality is known and documented creating materials to facilitate knowledge transfer from product to the Technical Support team and ensuring all necessary hardware and software is procured and available for use in various Technical Support labs throughout the world.You will respond to requests for assistance by support engineers sales engineers customer success managers and other partners in various channels such as email Slack messages jira updates Zoom session etc to share your knowledge and expertise as a Tenable leader.What You'll Need:Fluency and ability to explain technical concepts in English and PortugueseTo succeed at this job you must have an understanding of basic operations in Windows Linux and Mac operating systems core concepts of security and vulnerability management networking (TCP/IP) and precepts of software support.You must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed.You must be an effective communicator both verbally and in writing to ensure knowledge/concepts/solutions/status updates are transferred effectively to coworkers peers management and customersYou must be confident in R&D interactions with a firm grasp of the technology that will allow you to work efficiently and effectively with the R&D and Product Management teams to prioritize and resolve design related product issues.It would be preferred if you have familiarity with common security/compliance/benchmark auditing standards (CERTSCAP DISA STIGs CIS HIPAA)You must have a Bachelor’s degree in Engineering Computer Science Information Systems or equivalent experience.We are looking for someone with:2+ Years experience at a Tier-1 technical support level supporting security/vulnerability solutions2+ Years Linux / Windows server administration/troubleshooting experience2+ Years log file/debug report/diagnostic file analysis experience We would like someone to join our team who has:Ability to write bash powershell or similar scripts to automate tasks and troubleshootingDeep understanding of firewalls and packet level inspection / troubleshootingWorking knowledge of RegexWorking knowledge of SIEM Solutions SQL and Certificate Authority (CA) infrastructure You should have a strong desire to learn new skills at an accelerated pace and the have ability to multitask and manage multiple priorities in a fast-paced environmentYou must have occasional availability to work weekends and holidays#LI-Remote#LI-MM1We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international federal state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

About This Role Wells Fargo is seeking a Senior Information Security Engineer Supporting Remote Access in Technology as part of Technology Infrastructure Secure Access Technologies team. Learn more about the career areas and lines of business at wellsfargojobs.com . The Senior Information Security Engineer is responsible for designing implementing and maintaining secure remote access and infrastructure solutions that protect enterprise systems and data. This role combines deep technical expertise with operational discipline and cross-functional collaboration to support a globally distributed support model. In This Role You Will Lead or participate in computer security incident response activities for moderately complex events Conduct technical investigation of security related incidents and post incident digital forensics to identify causes and recommend future mitigation strategies Provide security consulting on medium to large Enterprise projects for internal clients to ensure conformity with corporate information security policy and standards Design document test maintain and provide issue resolution recommendations for moderately complex security solutions related to networking cryptography cloud authentication and directory services email internet applications and endpoint security and remote access Review and correlate security logs Utilize subject matter knowledge in industry leading security solutions and best practices to implement one or more components of information security such as availability integrity confidentiality risk management threat identification modeling monitoring incident response access management and business continuity Identify security vulnerabilities and issues perform risk assessments and evaluate remediation alternatives Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals Required Qualifications: 4+ years of Information Security Engineering experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education 2+ years of secure remote access technology support experience 2+ years of firewall technology support and management experience Desired Qualifications: 4+ years of information technology experience 2+ years of Palo Alto GlobalProtect experience 2+ years of experience in cryptography 2+ years of digital certificate management experience 2+ years of experience with all or some of the following practices: security requirements threat modeling statistical analysis and technology design 2+ years of identity and access management (IAM) experience 1+ years of experience working with various identity providers (IDP) and technologies 1+ years of experience with endpoint security including posture awareness Knowledge and experience in working with various information security tools and systems Knowledge and understanding of secure SDLC (System Development Life Cycle) methodologies Knowledge and understanding of Zero Trust Network Access concepts systems methodologies Ability to manage multiple priorities in a fast-paced dynamic environment Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives Highly refined and professional verbal and written communications Excellent interpersonal skills including those related to conflict resolution Act as a team lead and oversee major team projects and initiatives Oversee the development and implementation of new process and procedures supporting secure connectivity solutions Contribute to defining and implementing secure remote access guidelines and procedures Apply knowledge of information security and remote access technologies to drive organizational change Contribute to governance oversight and design guidelines Job Expectations: Ability to work in office 3 days a week Participate in the Engineering on-call rotation Ability to work off hours and occasional weekends to support change activities This role does not support visa sponsorship or transfers Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates. $100000.00 - $196000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance critical illness insurance and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 19 Oct 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants With Disabilities To request a medical accommodation during the application or interview process visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-473166-7

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for NTT America. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L1) is an entry level engineering role responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Key Responsibilities Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems collect performance statistics and create reports working with users other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure accurate complete and current configuration on configuration items (CIs). Applies tools techniques and processes to track log and correct information related to CIs ensuring protection of assets and components from unauthorized change diversion and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents including ensuring that repairs are carried out by coordinating product requests working with other team members. Provides continuous feedback to clients and affected parties and update all systems portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments vendors carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. To Thrive In This Role You Need To Have Working knowledge of technical documentation. Knowledge on management agent concepts redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies such as Cisco Juniper Aruba RiverBed etc. Customer service orientated and pro-active thinking. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders Academic Qualifications And Certifications Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Networking technologies such as Cisco Juniper Aruba F5 CCNA JNCIA ACMA etc. Required Experience Entry level experience in Networking technologies such as routing switching Wireless SDI distribution core and access layers. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology. Workplace Type About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity please contact us (global.careers@nttdata.com) . If you have questions about this posting please contact support@lensa.com"

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

"Software Engineer Customer Support ILocation: CAD (Remote position but candidate must be physically located in Canada) ABOUT GRIDGAINModern business-critical applications such as AI modeling high-performance transaction processing real-time decisioning fraud detection and risk management all require more than just access to real-time data. These applications need a data platform that can store access process and analyze hundreds of terabytes of data at ultra-low latencies with high availability. GridGain is a leading real-time data platform by the original creators of Apache Ignite. It is the fastest most non-intrusive way to process enterprise-wide data for AI transactions and analytics in real time and at massive scale. GridGain allows companies to combine a fast multi-model database with robust compute functionality to deliver the fast access data storage and low-millisecond processing required for today’s business imperatives. GridGain is trusted by leading companies including Citi Barclays American Airlines AutoZone and UPS to accelerate their existing applications speed operational analytics and fraud detection train machine learning models for AI and provide fast-access data hubs. GridGain is growing! Join the team and play a critical role in a fast-paced Silicon Valley startup that's changing the definition of ""real time"" and the world's expectations for high-speed data processing and analytics. ABOUT THE ROLE:Frontline Support is the initial point of technical contact for customer issues. It emphasizes rapid triage clear and consistent communication and adherence to established support processes. The function focuses on resolving known or complex issues directly identifying when to escalate and maintaining customer satisfaction through responsiveness accuracy and follow-through. Frontline engineers are accountable for SLA adherence customer communication and creating a smooth handoff experience when exclusive and prioritized deep investigation is needed. TECHNICAL KNOWLEDGE & SKILLS: Distributed Systems Development: Builds asynchronous distributed apps with JMM expertise. Application of Principles: Independently applies theories and concepts. Containerization & Orchestration: Understands Docker and Kubernetes basics. JVM Tuning: Skilled in tuning JVM GC and memory allocation. JVM Troubleshooting: Proficient in GC analysis and memory debugging. JVM Optimization: Experienced in heap management and thread dumps. CUSTOMER FOCUS: Anticipates internal and external customer needs and delivers on all customer commitments. Always prioritizes the customer’s problem and exceeds all standard procedures to fulfill customer requirements. COMMUNICATION SKILLS: Knows when to provide status and what level of detail. Able to effectively communicate with various levels of management through the Director level. Participate in customer conference calls and represent GridGain as a technical expert. PROCESS EXECUTION: Executes processes independently to meet customer SLAs with minimal guidance reliably. Proactively identifies issues early and escalates them to both technical and customer-facing management. Suggests minor improvements to existing processes based on frequent case encounters. Analyzes patterns in issues to provide insights that help streamline escalations and reduce repeat issues. PLANNING SELF ORGANIZATON & AUTONOMY: Plans and organizes related tasks independently to meet interdependent goals with occasional direction from leadership. Sets personal priorities to align with broader team objectives adapting when new tasks or requests arise. Anticipates potential obstacles and proactively communicates with team members to ensure successful task completion. PROBLEM SOLVING: Develops solutions to moderately complex problems with minimal guidance drawing on knowledge of standard processes and prior experiences. Analyzes recurring issues identifying patterns and suggesting improvements where possible. Proactively escalates challenging cases providing initial diagnostic insights to streamline higher-level troubleshooting. TEAM WORK & MENTORING: Contributes effectively to team initiatives showing awareness of both individual roles and team goals within established standards. Supports team members on moderately complex tasks offering guidance to peers while respecting their autonomy and viewpoints. Introduces new ideas or methods that enhance team performance and align with organizational processes showing initiative in improving collaboration. EDUCATION & EXPERIENCE: BS degree with 3+ years of experience or MS degree with 1+ years of experience or industry equivalent experience What we can offer you: Remote-first environment Competitive salary and pre-IPO stock options A broad selection of medical dental and vision insurance plans Optional HSA FSA and dependent care reimbursement accounts Company-paid life insurance Generous holiday and vacation policy Family leave programs for life events 401(k) Monthly stipend for cell phone and gym memberships A great company culture with a strong emphasis on diversity equity and inclusion"

Hello! ✨ We’re Wildix a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure web-based and AI-powered solutions help companies around the world collaborate smarter serve customers better and grow stronger — and we want you to help shape what’s next. About Us… In 2005 brothers Dimitri and Steve Osler set out to reimagine how businesses communicate and that vision became Wildix. Today from our headquarters in Tallinn Estonia Wildix is one of the world’s fastest-growing UCaaS companies with 300+ team members from 15+ nationalities working across Europe the UK the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem delivering secure intuitive solutions that keep companies connected productive and ready for what’s next. At Wildix we don’t just build technology we live it. As a remote-first company we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation we offer real opportunities to advance your career as we scale making an impact in a global team that’s shaping the future of work. At Wildix our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity efficiency and growth. About The Role… We are looking for a hands-on technically capable Technical Support Engineer (VoIP) based in the US to support our expanding customer base and ensure exceptional service delivery for major pilot programs and full-scale rollouts. You will play a critical role in supporting installations troubleshooting voice and networking issues configuring hardware remotely and on-site and serving as the technical point of contact for our delivery partners and customers. This role mirrors the work done by our existing UK Technical Engineer and will be instrumental as we scale our retail deployments across North America. Are you up for the challenge? What You Will Do… Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail store Assist with VoIP system configuration and DECT network setup (Wildix / x-hoppers stack) Collaborate with project delivery and engineering teams to provide technical validation and remote diagnostics Perform structured network checks assess PoE and internet readiness and help onboard new locations Offer technical support to both customers and internal teams via ticketing email and real-time communication platforms Liaise with third-party installation partners ensuring quality standards are met Document recurring issues and contribute to internal support and training documentation Support remote access configuration and ensure all systems are online and monitorable Travel occasionally for in-person site visits during pilot rollouts and escalated support cases What You Will Bring… 7+ years experience in VoIP or UCaaS technical support preferably in customer-facing roles Deep understanding of IP networking (subnets NAT port forwarding PoE switches firewalls) Experience working with DECT systems SIP provisioning and hardware diagnostics Strong troubleshooting mindset with the ability to resolve issues quickly and independently Ability to communicate clearly and efficiently with both technical and non-technical audiences Self-starter attitude with comfort working remotely and handling multiple deployments Willingness to travel regionally in the US for installations training and escalations (up to 20%) Bonus Points If You... Have supported Wildix x-hoppers or similar platforms Have experience with remote networking tools Familiar with headset hardware DECT planning and site surveys Worked in retail technology deployment or managed services Delivered training or documentation for internal or external users Why You’ll Love It Here 👫 Work with a Supportive High-Performing Team – We believe in trust autonomy and working with bright passionate individuals who drive real impact. 🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration. 💼 Join a Profitable & Stable Company – We’re not a startup experiment we’re a two decade old success story with sustained profitability meaning we can back your boldest ideas. 🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported no matter where you are. What we offer 🏖️ Generous Time Off – Take the breaks you need to relax recharge and come back inspired. 💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. 🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game. 🩺 Health Benefits  – Access to Major Medical Dental Vision Life Insurance Short & Long Term Disability Basic Life and AD&D coverage to support your overall well-being. 💰 Retirement Plan – We offer a 401(k) plan to help you plan and save for your future. 💵 Compensation – The total annual compensation for this role is between 70-80K USD gross.   Happy with them? We offer even more! Our Benefits are country-specific you can ask your recruiter for more information. Interview Process 🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background experience and motivations (30 min) 🛠️ Step 2: Technical/Role-Specific Interview – A Technical Interview with your potential manager to assess your skills and fit for the role (60 min) We Are Wildix   Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race gender age religion or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.  Ready to join us? Apply Now!

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director Engineering - Tech Ops & Support in the United States . This executive leadership role is responsible for defining and executing the strategic vision for a comprehensive technology operations and support ecosystem across multiple environments including retail locations distribution centers corporate offices and remote workspaces. The Director leads core IT operations service management cloud financial operations and data center operations driving reliability efficiency and teammate satisfaction. This position emphasizes operational excellence through automation AI-driven solutions and standardized processes while leading high-performing teams. The role also includes governance over ITSM platforms executive support and operational metrics ensuring seamless technology service delivery across the enterprise. The successful candidate will influence both strategy and execution balancing innovation with operational rigor to optimize cost performance and service quality. Accountabilities: Lead and develop a high-performing team of managers engineers analysts and support professionals fostering an inclusive continuous learning culture Define multi-year Tech Ops and support strategies target operating models and maturity roadmaps aligned with business priorities Oversee L0-L2 support operations incident management and escalation workflows to ensure reliability first-call resolution and teammate satisfaction Establish and govern ITSM processes playbooks and standards across incident problem change request and knowledge management Drive shift-left initiatives self-service automation and AI-powered operational efficiencies to improve service delivery Manage financial operations including budgeting vendor relationships cloud cost optimization and license management Lead the engineering and evolution of a data-driven technology operations platform integrating observability ITSM and automation frameworks Ensure executive and C-suite support including A/V UC mobility programs and concierge workflows for high-priority meetings and events Requirements Bachelor's degree in Computer Science Information Technology or a related field (or equivalent experience) 10-15+ years of experience in technology operations IT support or related leadership roles Proven experience leading managers and teams across multiple service disciplines and sites Strong background in ITSM ITIL v3/v4 SRE principles and operational KPIs Hands-on experience with enterprise support platforms such as ServiceNow Jira Service Management or Remedy including CMDB and asset management Expertise in major incident management and executive-level communications Experience leading Audio/Video and unified communications technologies for executive and enterprise environments Strong strategic thinking financial management and vendor relationship skills Excellent leadership coaching and team development abilities with a track record of high engagement and performance Benefits Competitive salary range: $127000 - $237800 per year Incentive and potential equity components Comprehensive health dental and vision benefits Paid time off holidays and volunteer time programs Flexible remote work environment with home office support Professional development and career growth opportunities Inclusive and high-performance organizational culture focused on operational excellence and continuous improvement Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent skills-based and free of bias — focusing solely on your fit for the role. Once the shortlist is completed we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Job Summary We are seeking a skilled Network Engineer who will work remotely as per US working hours for US based client. The ideal candidate will be responsible for designing implementing and maintaining our network infrastructure while providing technical support to ensure optimal performance. This role requires a strong understanding of computer networking principles and the ability to troubleshoot issues effectively. The successful candidate will work closely with other IT professionals to deliver high-quality service and support to our users. Ideal Candidate Skills: Current hands-on design architecture configuration and implementation experience with the following: Arista Ansible Python Linux Aruba Cisco DNA no SD-WAN PA Cloud or Cloudgenix BGP Scripting Automation & VXLan concepts. Fundamental Primary Skills: Routing & Switching: Extensive experience with Data Center Core & Edge Routing and Switching platforms for LAN/WAN/MAN environments – Cisco/Nexus Juniper Arista Aruba design implementation maintenance & troubleshooting Routing protocols – OSPF BGP RIP Networking: Data Center and Network Service Platform Experience – F5 InfoBlox ACI Extensive experience with TCP/IP – design subnetting troubleshooting • Layer 2 Network Experience – Spanning Tree VLANs 802.1Q Wireless & Remote Access: Some Experience with Wireless technologies in corporate environments Remote Access technologies – VPN SSL Additional Primary Skills SD-WAN/MPLS – SBC experience device configuration and troubleshooting - Viptela Velo Cloud Versa FortiGate SilverPeak QOS expertise Network security – device configuration troubleshooting & analytics – ASA/Firepower Palo Alto-Crypsis Illumio Checkpoint ZTA Private Access SASE Optional - Secondary Skills Experience with Voice and Collaboration platforms – CUCM Contact Center Enterprise Cloud Voice platforms – Genesys Avaya One Cloud Twilio Voice Network Experience - SIP Head End Design SBC experience (Ribbon Oracle and/or Cube) MS-Teams Cloud Integrated Voice & Direct Routing E911 Integration - Intrado ERS/EGW RedSky SIP Protocol experience Experience & Certifications Minimum of 6-10+ years’ experience CCIE CCNP CCDP CCVP or equivalent knowledge and experience Skills/Abilities/Competencies Required Strong customer service and documentation skills Proven hands-on experience Ability to balance and manage multiple tasks technologies and projects . Independently strong organizational and communication skills. Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non- technical personnel. Ability to successfully negotiate and collaborate with others of different skill sets backgrounds and levels within and external to the organization. Job Type: Full-time Pay: £1300.00-£1500.00 per month Benefits: Work from home Experience: Network infrastructure: 6 years (required) Language: English (required) Licence/Certification: CCIE CCNP CCDP CCVP (preferred) Work Location: Remote

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps ITOps Security and more. We’ve built a curious driven passionate team of people that together define how we’ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support. This will be expected to work the Americas West shift core hours Pacific Time Zone What You'll Do: Manage queue & tickets in a timely manner bringing product/domain knowledge for faster resolution. Manage urgent customer issues within work hours as part of our PagerDuty rotation Assist teammates with troubleshooting serving as a mentor to junior team members. Developing new troubleshooting techniques & processes. Contribute to our internal docs and our customer-facing knowledge base. Work cross-functionally to diagnose/debug operations-related problems for existing customers. Escalate to and resolve issues with the Tier 3 Product and Engineering teams. Assist support leadership in improving the speed and efficacy of our customer operations. What You'll Need: 3+ years of experience providing technical customer support in a B2B SaaS company. A demonstrated track record of providing prompt and compassionate customer care using your well-rounded technical and analytical skills. Container orchestration (such as Kubernetes and Ansible) Strong written and verbal communication. A deep love of learning and a passion for solving problems. Skilled at educating while problem solving. Deep empathy for technical and non-technical users. Competence at ticket tracking & handling. Ability to solve problems using your knowledge of all/some of: Linux systems command-line navigation & shell scripting programming languages logging & orchestration tools. A demonstrated ability to work independently. An eye for detail and a hunger to master and/or improve the systems you work with everyday. Bonus Points: Regex familiarity Distributed data stores (such as Kafka) Data shipping services Cloud administration Directory servers Authentication providers Virtualization (such as Docker) #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.