At Mitratech we are a team of technocrats focused on building world-class products that simplify operations in the Legal Risk Compliance and HR functions. We are a close-knit globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices learning opportunities and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment enabling the chance to move at a rapid pace with some of the most complex leading-edge technologies available. For over 35 years the experts at Mitratech have been focused on solving the complex needs. Today we serve 20000 client companies of all sizes globally representing 30% of the Fortune 500 and over 500000 users in over 160 countries. As we continue to grow we’re always looking for resourceful enthusiastic and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive collaborative and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work so we pursue individuals with a passion for building an environment of ownership transparency continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words if you like people and technology you'll fit right in. The Tier 2 Technical Support Engineer will provide the second-line of support to our customers partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests.  Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers Database Servers and Reporting components. Successful candidates must possess excellent communication analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence. Essential Duties & Responsibilities: Provide assistance to customers consultants and partners on the usage of Mitratech products through our customer support portal email chat and phone Troubleshoot issues through reproducing the problem and determine resolution Triage newly reported problems assign proper severity and work to identify a resolution Update the ticket tracking system to provide accurate and current status of support issues Create Knowledge-base articles regularly to expand self-help tools for customers and internally   Qualifications: 2+ years of experience working with enterprise software applications in support development/QA services or similar technical role Experience writing SQL queries required Experience working with Java/J2EE applications required Experience working with Application Servers such as Tomcat Weblogic and/or WebSphere preferred Experience with performance tuning of applications or databases preferred Experience with relational databases including Oracle and/or SQL Server preferred but not required Experience with Windows and/or Unix operating systems Experience with Business Objects or any Business Intelligence technology preferred but not required Excellent organizational customer relationship verbal and written communication skills Highly dependable and professional Excellent problem solving and listening skills Highly motivated self-starter with a positive attitude  Education Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.   We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status.

Who is Tenable? Tenable® is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers all while creating a culture of belonging respect and excellence where we can be our best selves. When you’re part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:Our support engineers possess excellent knowledge of security assessment vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite including Tenable.io Nessus Tenable.sc Log Correlation Engine Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap including customers who need help deploying their first Nessus scanner to customers who want to perform in-depth log correlation and real-time vulnerability analysis.Your Opportunity:Work closely and build relationships with the rest of the Tenable team including Sales Customer Advocacy Research & Development and OperationsAnalyze and address customer technical inquiriesAnalyzing vulnerability scan results system audits and log eventsRecreating customer software issues in a lab environmentEnsure customer feedback is properly channeled into Product Management and Research & DevelopmentMaintaining in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesOpportunities for career advancement within Technical Support as well as other organizations within TenableWhat You'll Need:Fluency and ability to explain technical concepts in English and PortugueseMust be located in São Paulo Brazil areaA passion for making customers successfulOutstanding written and verbal communication skillsStrong analytical and technical skillsAbility to multi-task and manage multiple priorities in a fast-paced environment.Working knowledge of networking Linux/Unix macOS Windows administration patch deployment and system configurationPrevious experience in customer support or network securityBachelor’s degree in a technical field (or equivalent experience)Occasional availability to work weekends and Holidays  Ability to work hours supporting the US Eastern/LATAM time zonesAnd ideally:Either professionally or in an academic setting using Nessus and/or other vulnerability management or cybersecurity toolsExperience with ticketing systems (JIRA Salesforce Zendesk etc.)Log analysis using a SEIM product (Splunk ElasticSearch etc)Database technologies and SQL knowledge (Oracle MySQL MSSQL etc.)Virtualization technology (VMWare Hyper-V Amazon AWS Microsoft Azure Docker etc.)Fundamental understanding of programming languagesExperience in Industry Security Standards (DISA HIPAA CIS ISO 27001 etc)Experience with or understanding of Certificates and CA’sBasic understanding of reviewing PCAPs with tools such as Wireshark#LI-Remote#LI-MM1We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international federal state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Our Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products.  Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong multifactor authentication using device forensics behavioral analysis and RSA eFraudNetwork matching. This role will serve as the frontline support for our external customers managing their requests diagnosing inquiries related to Outseer products and ensuring timely resolution. Excellent communication skills technical expertise and problem-solving abilities will be essential in delivering exceptional customer support. Essential Duties Act as the first point of contact for external customers receiving and documenting their requests and issues. Provide prompt and professional responses to customer inquiries through various channels such as phone email and live chat. Diagnose and troubleshoot customer inquiries related to Outseer products ensuring accurate understanding of the problems and providing appropriate solutions. Support internal and external licensing requests ensuring compliance with licensing agreements and providing necessary assistance. Resolve most customer requests independently demonstrating a strong understanding of our products and services. Identify and escalate more complex problems or issues to the appropriate internal teams providing detailed information for efficient resolution. Maintain and update knowledge base entries ensuring accurate and up-to-date information is available for both internal and external use. Work with multiple databases and standard web architectures to gather relevant information and provide comprehensive support to customers. Handle customer email communication ensuring prompt and professional responses to customer inquiries. Collaborate with cross-functional teams including product development engineering and sales to ensure customer needs are met and issues are resolved in a timely manner. Continuously strive to improve customer support processes and contribute to enhancing overall customer experience. Assist with other project duties as assigned contributing to the continuous improvement of our customer support processes. Available to work 24X7X365 organization shift work holidays and on-call responsibilities may be required. Desired Requirements Bachelor’s degree in a technical discipline (Engineering Computer Science Information Systems etc.) or equivalent experience in customer support roles preferably in a technical or software-related field. 2+ years’ experience in technical customer service role preferably in a technical or software-related field. Excellent verbal and written communication skills with the ability to effectively convey technical information to non-technical customers. Strong problem-solving and analytical skills with the ability to diagnose and resolve customer inquiries efficiently. A polite and supportive demeanor that delights our customers and ensures they are well taken care of with every interaction. Ability to work well under pressure and manage multiple customer requests simultaneously. Attention to detail and strong organizational skills to accurately document customer interactions and issue resolutions. Proficiency in working with multiple databases and standard web architectures. Ability to work both independently and collaboratively within a team-oriented environment. Dedication to providing exceptional customer service and maintaining high customer satisfaction levels. Willingness to learn and adapt to new technologies and product updates. Availability to work flexible hours including weekends and holidays if required. Knowledge of administration with J2EE web applications (Tomcat/Websphere/Weblogic/JBoss) would be bonus. Basic Network (TCP/IP routing TCP/UDP communications DNS TOR networking etc.) Industry specific technologies: 2FA/MFA (KBA OTP Biometrics) Single-Sign On 3D Secure and EMVCo payment framework Basic understanding around applications built on LAMP/MEAN stack Understanding about database technologies and SQL queries Basics around HTML/Javascript/PHP Basics concepts around APIs and SOAP methodologies Understanding of programming languages such as Java Understanding about SSL/TLS encryption  Desired Behaviors Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes. Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes meeting commitments and striving for high performance. Effective Workload Management: Makes timely decisions prioritizes tasks effectively solves problems monitors results and takes corrective action when necessary. Technical Proficiency: Possesses a solid understanding of their role and responsibilities demonstrating competence in performing tasks and utilizing relevant technical skills. Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement actively seeks feedback and embraces opportunities to learn. Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals actively listens to colleagues' perspectives and values diverse viewpoints. Collaboration: Shares information fosters teamwork and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members. Ethical Conduct and Competence: Acts with integrity and intent displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles. Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.   Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.

The Application Support Engineer works with Outseer customers to ensure rapid identification ownership and resolution of application-level issues in addition to communicating updates back to the customer. The Application Support Engineer will take ownership of application issues and work with the Outseer technical teams to triage and resolve issues which impact product performance and reliability in customer-specific environments. In addition to working with customers the Application Support Engineer will routinely partner with our Development PS and Cloud Operations teams to document bugs perform basic regression testing and ensure that new and newly upgraded application installations are successful. Essential Duties Act as the primary technical liaison between customers and other departments to resolve application issues. Execute application sanity test to ensure application health. Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability to perform on-call (after hours) shifts. Partner with other technical teams to perform application patches and upgrades. Develop document mentor and train others in support procedures for application-related triage and problem solving. Resolve highly complex technical issues associated with patch and upgrade deployments. Lead support case resolution efforts for prescribed customer cases Extensively research and document customer software and technical issues Collaborate with Customer Support Escalation Engineering and Cloud Operations to identify high priority application issues. Provide implementation assistance as a SME to Professional Services and Cloud Operations Guide Support Analysts in researching resolving and documenting customer server issues.  Desired Requirements BA/BS degree in CS or technical degrees equivalent work experience will also be considered. 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications. Strong understanding of highly complex technical implementations which may include relational databases networking server set-up single sign on and system administration. Service Minded. You deliver customer support like you expect to receive it with excellence and confidence. Detail oriented. You have an ability to prioritize a high-volume workload in a timely manner. Excellent verbal and written communication skills. Proven problem solver who loves tackling difficult challenges and quickly arrive at the best solution.  Desired Behaviors Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes. Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes meeting commitments and striving for high performance. Effective Workload Management: Makes timely decisions prioritizes tasks effectively solves problems monitors results and takes corrective action when necessary. Technical Proficiency: Possesses a solid understanding of their role and responsibilities demonstrating competence in performing tasks and utilizing relevant technical skills. Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement actively seeks feedback and embraces opportunities to learn. Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals actively listens to colleagues' perspectives and values diverse viewpoints. Collaboration: Shares information fosters teamwork and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members. Ethical Conduct and Competence: Acts with integrity and intent displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles. Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.   Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 690000 global service-based businesses accelerate growth streamline operations and increase retention. Its modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. With its EverPro EverHealth and EverWell brands specializing in Home Health and Wellness service industries EverCommerce provides end-to-end business management software embedded payment acceptance marketing technology and customer experience applications. Learn more at EverCommerce.com. About the role Timely and SalonBiz serve over 24000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry and we’ve got big goals and are ready to achieve them. This is where you come in! As our Customer Support Engineer you’ll provide a bridge between our customer facing teams and product engineering teams providing technical support for our customers as escalated by customer-facing teams. You’ll be confident in using a range of engineering tooling to identify and triage a customer’s problem effectively and efficiently. You’ll be curious about how things work and use that knowledge to think laterally about possible workarounds. What you'll do. Responding to escalated customer support requests - You’ll investigate issues reported by customers provide custom data as requested Respecting our customers -You’ll handle customer information with care keeping it confidential and using it only for its intended support purpose. Technical investigation and problem solving -You’ll understand and navigate transactional databases writing efficient and safe SQL scripts to query production environments Efficient time management and prioritisation - You’ll use sound judgement to prioritise tasks across multiple sources Team player - You’ll build a great working relationship with the other support engineers and default to working collaboratively with your team members Build tooling to automate workflows - You’ll identify common requests or repetitive administration tasks or areas for improvement. And have a strong focus towards building out tooling to automate common requests. Strong and clear communication -Your support request responses will be highly accurate and informative. Act as a communication bridge between technical and non-technical stakeholders translating complex concepts. Being an advocate for the customer Advocate for the customer’s perspective and you’ll be familiar with problems commonly encountered by the support team and proactively suggest solutions that can benefit them (and our customers) What you'll bring 3 years experience in a similar role Strong troubleshooting problem-solving skills and passionate about the customer experience Knowledge of databases APIs logs and basic scripting and querying Comfortable with a variety of debugging tools such as browser tools reading code etc. Familiarity with support tickets and customer ticketing systems Experience with observability tools (e.g. SumoLogic New Relic DataDog etc) Experience in developing web applications in any modern technology Strong communication skills both written and verbal and an ability to translate technical concepts to non-technical audiences. Strong time management and ability to self-prioritise Empathy and ability to provide constructive and understandable feedback to others. A natural curiosity and willingness to learn Nice to haves Experience working in a SaaS company Experience with C# and/or modern front end JavaScript frameworks Familiarity with Cloud PaaS infrastructure (e.g. Azure Google Cloud Platform AWS etc) Research shows that while men apply to jobs when they meet ~60% of criteria women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above please still get in touch. We'd love to have a chat and see if you could be a great fit. Why join us? At EverCommerce we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland Wellington and Dunedin and provide a high-spec home office set up. We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth and an annual wellness allowance to fund the things that support your wellbeing. This role is full time permanent and can be based anywhere in New Zealand. For the right candidate we are willing to consider part time (around 4 days a week). You must be legally entitled to work in New Zealand. Applications close when we find the right person! Let us know any considerations which would enable your experience in our recruitment process to be more inclusive such as non-traditional application formats closed captions during video interviews or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 690000 global service-based businesses accelerate growth streamline operations and increase retention. Its modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. With its EverPro EverHealth and EverWell brands specializing in Home Health and Wellness service industries EverCommerce provides end-to-end business management software embedded payment acceptance marketing technology and customer experience applications. Learn more at EverCommerce.com. About the role Timely and SalonBiz serve over 24000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry and we’ve got big goals and are ready to achieve them. This is where you come in! As our Customer Support Engineer you’ll provide a bridge between our customer facing teams and product engineering teams providing technical support for our customers as escalated by customer-facing teams. You’ll be confident in using a range of engineering tooling to identify and triage a customer’s problem effectively and efficiently. You’ll be curious about how things work and use that knowledge to think laterally about possible workarounds. What you'll do. Responding to escalated customer support requests - You’ll investigate issues reported by customers provide custom data as requested Respecting our customers -You’ll handle customer information with care keeping it confidential and using it only for its intended support purpose. Technical investigation and problem solving -You’ll understand and navigate transactional databases writing efficient and safe SQL scripts to query production environments Efficient time management and prioritisation - You’ll use sound judgement to prioritise tasks across multiple sources Team player - You’ll build a great working relationship with the other support engineers and default to working collaboratively with your team members Build tooling to automate workflows - You’ll identify common requests or repetitive administration tasks or areas for improvement. And have a strong focus towards building out tooling to automate common requests. Strong and clear communication -Your support request responses will be highly accurate and informative. Act as a communication bridge between technical and non-technical stakeholders translating complex concepts. Being an advocate for the customer Advocate for the customer’s perspective and you’ll be familiar with problems commonly encountered by the support team and proactively suggest solutions that can benefit them (and our customers) What you'll bring 3 years experience in a similar role Strong troubleshooting problem-solving skills and passionate about the customer experience Knowledge of databases APIs logs and basic scripting and querying Comfortable with a variety of debugging tools such as browser tools reading code etc. Familiarity with support tickets and customer ticketing systems Experience with observability tools (e.g. SumoLogic New Relic DataDog etc) Experience in developing web applications in any modern technology Strong communication skills both written and verbal and an ability to translate technical concepts to non-technical audiences. Strong time management and ability to self-prioritise Empathy and ability to provide constructive and understandable feedback to others. A natural curiosity and willingness to learn Nice to haves Experience working in a SaaS company Experience with C# and/or modern front end JavaScript frameworks Familiarity with Cloud PaaS infrastructure (e.g. Azure Google Cloud Platform AWS etc) Research shows that while men apply to jobs when they meet ~60% of criteria women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above please still get in touch. We'd love to have a chat and see if you could be a great fit. Why join us? At EverCommerce we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland Wellington and Dunedin and provide a high-spec home office set up. We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth and an annual wellness allowance to fund the things that support your wellbeing. This role is full time permanent and can be based anywhere in New Zealand. For the right candidate we are willing to consider part time (around 4 days a week). You must be legally entitled to work in New Zealand. Applications close when we find the right person! Let us know any considerations which would enable your experience in our recruitment process to be more inclusive such as non-traditional application formats closed captions during video interviews or accommodations for learning differences. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

#### FINDIQ... ... ist ein schnellwachsendes Tech-Startup aus der Industrieregion Ostwestfalen-Lippe das angetreten ist um den Generationenwechsel im Service industrieller Maschinen- und Anlagen anzuführen. Wir haben dafür die erste KI-gestützte Wissensplattform für den industriellen Service entwickelt. Dank dieser Lösung können unsere Kunden das Expertenwissen ihrer erfahrenen Servicemitarbeiter sammeln strukturieren und für alle Mitarbeitenden verfügbar machen – für exzellente Fehlerdiagnosen und nachhaltige Problemlösungen. Um unser Wachstum weiter voranzutreiben suchen wir Dich als Customer Success Specialist / Support Engineer (m/w/d) für digitale Lösungen. Die Stelle ist in Vollzeit (40 Std.) und deutschlandweit remote zu besetzen. Du arbeitest überwiegend im Homeoffice und reist bei Bedarf zu Terminen nach Herford oder direkt zu unseren Kunden. Hast Du Lust unsere Kunden beim erfolgreichen Einsatz unserer Software zu begleiten und gleichzeitig an der Weiterentwicklung unserer Services mitzuwirken? Dann freuen wir uns auf Deine Bewerbung! #### Deine Aufgaben Du gestaltest und führst eigenständig Onboardings Produktschulungen und Workshops für neue und bestehende Kunden durch und sorgst so für einen nachhaltigen erfolgreichen Einstieg in unsere Plattform. Du bist erste Ansprechperson bei technischen und anwendungsbezogenen Anfragen und unterstützt unsere Kunden aktiv bei der Lösung konkreter Herausforderungen im Alltag. Du analysierst wiederkehrende Anliegen strukturierst Kundenfeedback und bringst es gezielt und lösungsorientiert in Produkt und Entwicklung ein. Du entwickelst Prozesse zur Skalierung und Automatisierung und schaffst so die Grundlage für nachhaltiges Wachstum. Du konzipierst Materialien wie Anleitungen Hilfeseiten und Trainingsunterlagen um Kunden möglichst schnell zur Lösung zu befähigen. Du analysierst relevante Support-Kennzahlen wie First Response Time (FRT) Resolution Time Ticketvolumen oder CSAT systematisch und leitest daraus konkrete Maßnahmen zur Verbesserung ab. Du arbeitest eng mit Produkt Tech und Vertrieb zusammen und bringst Verbesserungen proaktiv ein um die Nutzerzufriedenheit und Kundenbindung kontinuierlich zu steigern. #### Du bringst mit Erfahrung im Bereich Customer Success oder Support Engineering vorzugsweise in der Maschinenbauindustrie. Erfahrung mit der Einführung und/oder Nutzung digitaler Lösungen vorzugsweise im Maschinenbau Maschinenservice oder im industriellen Umfeld. Ein gutes technisches Verständnis und Interesse an digitalen Produkten. Ausgeprägte kommunikative und soziale Fähigkeiten z.B. aktives Zuhören und ein empathischer Umgang mit Kunden. Eine strukturierte und eigenverantwortliche Arbeitsweise sowie starke Selbstorganisation. Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. Weitere Sprachen sind ein Plus. Bereitschaft zu gelegentlichen Reisen zu Kunden im In- und Ausland (ca. 15 % Reisetätigkeit). #### Dies zeichnet das FINDIQ-Team aus: Wir bringen ein hohes Verantwortungsbewusstsein für das mit was wir gemeinsam bei FINDIQ aufbauen. Wir denken in Potenzial und Lösungen – auch wenn es mal herausfordernd wird. Wir handeln mit Weitblick – wir denken Entscheidungen langfristig und stehen für das ein was wir tun. Wir arbeiten selbstständig gehen Aufgaben proaktiv an und gestalten unseren Alltag eigenverantwortlich. Wir begegnen Menschen mit Offenheit Empathie und einem positiven Menschenbild – intern wie extern. Wir begeistern uns für Industrie und Technologie – und bleiben dabei neugierig mutig und pragmatisch. #### Wir bieten Ein attraktives Gehalt: Du erhältst bei uns eine faire Vergütung mit leistungsbezogenen Anteilen. Vertrauen: Wir geben Dir was Du brauchst um die beste Version Deiner selbst zu werden. Flexibles Arbeiten: Dein Arbeitsplatz ist sofern Du das wünschst überwiegend remote ergänzt durch gelegentliche persönliche Termine in Herford oder beim Kunden. Ein starkes Team: Wir arbeiten offen wertschätzend und mit echter Freude an dem was wir gemeinsam aufbauen. Individuelle Weiterentwicklung: Wir geben Dir die Chance fachlich und persönlich über Dich hinauszuwachsen – u.a. durch bezahlte Fortbildungen Coachings und persönliche Lernzeit. StartUp-Einblicke: Dich erwartet eine enge Zusammenarbeit mit und Einblicke in die Arbeit des Gründerteams. Weitere Benefits: Bis zu 1 Monat „work from anywhere“ (in einem EU-Land). Workations und regelmäßige Team-Events. Bildungsurlaub (freiwillig). 30 Tage Urlaub. Office-Pets (nach Absprache willkommen). Ladestationen für Elektroautos (am Standort Herford). Zuschüsse für Weiterbildung und Mobilität. Familienfreundliche Arbeitszeiten. Gelebte Diversität – sei wie Du bist. Wir sind es auch. #### Neugierig geworden? Dann bewirb Dich jetzt online mit Deinem Lebenslauf und relevanten Zeugnissen. Du hast noch Fragen? Melde Dich gern direkt bei Senada unter applications@findiq.de. Diese Stelle passt nicht ganz zu Dir? Wir freuen uns auf Deine Initiativbewerbung! #### Über uns FINDIQ ist ein innovatives und schnell wachsendes Technologieunternehmen aus Deutschland das sich als Qualitätsführer in der Wissensvermittlung im Maschinenservice versteht. Mit einem neuartigen Ansatz gelingt es FINDIQ das Erfahrungswissen von Servicetechnikern zu bewahren und intelligent zu verarbeiten um die zukünftige Service-Generation zu unterstützen – schnell skalierbar und zukunftsorientiert. Werde Teil unseres Teams und gestalte mit uns die digitale Transformation der Industrie!

Software Engineer/ Support Engineer (University ERP) JOB REQUIREMENTS Having good experience in ERP Implementation Support at Educational institutions (college or university) and having technical knowledge in programming languages. Candidate must have a thorough knowledge of Implementation and training of college/Universities ERP. Experience with Education/HR/Finance/Payroll. Candidate must have a thorough knowledge of Implementation and training. Analytical Ability to understand workflows. Should have basic understanding in programming languages such as OOPS JAVA PHP JOB RESPONSIBILITY Plan and execute database (MYSQL) conversions system migrations system provisioning and other services as needed for product deployment. Work with customers to ensure technical compatibility. Serve as Key Liaison working in all phases of software implementations supporting teams in configuration and issue resolution (Queries). Contribute to developing an amazing team. Establish priorities set objectives and provide guidance. QUALIFICATION B.Tech / B.E. Computers OR Diploma EXPERIENCE - 0-1 YRS (Extensively in My Sql and Advanced Excel) SALARY - 10k to 15k Job Type: Full-time Pay: ₹10000.00 - ₹15000.00 per month Benefits: Cell phone reimbursement Provident Fund Experience: PHP: 1 year (Preferred) MySQL: 1 year (Required) Microsoft Excel: 1 year (Required) Location: Remote (Required) Work Location: Remote

"As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: We are CrowdStrike a fast-growing security company that protects our wide range of customers from cybersecurity attacks. We’re investing in program managers who are energetic eager to learn flexible and capable of managing large scale/complex engineering projects in a fast-paced environment. As a Program Manager you'll be responsible for directly and fully supporting and engaging in the work and projects of the Content Product Group whose mission is to provide capabilities for our customers through the continuous evolution of detection and prevention methods and techniques related to our world-class Falcon Host product ensuring detection and prevention methods are covering the latest threats and providing actionable intelligence to customers. Your primary focus will entail driving the scheduling scoping and execution of projects for the teams you support working directly with the Engineering Developers the Product Managers and the Dev Managers in order to ensure timely delivery against the roadmap. You’ll work closely across functional teams and across geo-locations in Israel Europe and the United States to collaborate and ensure dependencies are well known critical issues are identified and driven to resolution.Please note: This role is open to candidates in the UK & Ireland only. What You'll Do: Partnering and direct facilitation with teams at all levels from in the weeds with developers on projects to summations at the executive level. Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables resources and timelines. Creating and driving the project schedule working with dev management task assignments and managing schedule progress from large phases through to detailed tasks including understanding and managing dependencies within and across Product Groups. Collaborating with staff and management of multiple worldwide business units (including subject matter experts product management design teams and technology teams) to clearly identify explain and communicate their project involvement project goals expectations and tasks. Proactively tracks the status of project activities and ensures that schedules and priorities are being met. Ensures critical issues are identified tracked through resolution and escalated if necessary. Proactively manages daily/weekly project communication and status reporting. Leads Scrum meetings and creates and follows up on meeting minutes/action items. Flexibly working across timezones to help coordinate and follow up on work. Willingness to travel both locally and internationally several times a quarter. What You'll Need: Must be proficient in the use of Jira (query/ticket creation board creation and facilitation). 10+ years of experience working in a program/project management capacity for software development. Experience with/exposure to large scale platforms (cloud technologies) complex inter-dependent technologies. Seasoned team coach that manages and alleviates (instead of running from) persistent obstacles. Experience with Software Development Lifecycle and Project Management Methodologies specifically Agile/Scrum. Experience with Scaled Agile Framework methodology a plus. Experience owning a program/ portfolio of products/features scoping requirements planning milestones and being an active resource for technical teams. Excellent written and verbal communication skills are required. Must enjoy consensus-driven environments where collaboration honest and open communications are paramount. Must work effectively and professionally with cross-functional groups across divisions worldwide as part of a team. Must exhibit meticulous attention to detail and have the ability to make logical timely decisions. Excel at proactively and independently driving results in small team environments. Demonstrate self-learning capabilities taking initiative in a fast pace/quickly changing environment. Ability to extrapolate context from complex technical conversations and provide teams with valuable summations around action items and next steps. Requested in lieu of a cover letter: In order to highlight what would make you a valuable asset to the CrowdStrike Program Management team we'd like to know what a day in your ""project management"" life looks like. More specifically please tell us about a single project in particular which required your leadership and fortitude to turn the tides of potential disaster. Using an intro paragraph to provide a brief summary of the problem the project was looking to solve and no more than 10 bullet points of ""Actions Taken"" by you specifically that led to the project's successful outcome. #LI-SC2 #LI-Remote Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance."