Remote Support Technician Jobs

Position: Tech Support Technician (Remote Part-Time or Full-Time) Company: ARCHES Language School LLC Website: www.archesenglish.com About Us ARCHES Language School LLC is a modern online academy helping students achieve fluency in English. We value a friendly supportive and collaborative environment where technology meets learning. Job Description We’re looking for a full-time Tech Support Technician to join our remote team. You will be the first point of contact for our students and teachers ensuring smooth online learning experiences. This is a great opportunity for someone who loves helping people and solving technical challenges in a fast-paced online education environment. Responsibilities Provide technical support for Zoom Google Meet and other online platforms. Troubleshoot network issues and connectivity problems. Assist students and teachers with login issues platform access and other technical difficulties. Handle customer inquiries professionally via email chat or calls. Ensure clear accurate and friendly communication in both English and Spanish. Requirements Bilingual: English and Spanish with excellent spelling and communication in both languages. Strong problem-solving and technical troubleshooting skills. Sharp detail-orientation at every task. Friendly patient and customer-oriented attitude. Reliable internet connection and a quiet home workspace. Prior experience in tech support or customer service is a plus. Be available to work changing shifts between 8:00 am and 10:00 pm USA EST Time. Why Join Us 100% remote flexible work environment. Be part of a supportive collaborative team. Opportunity to grow within an innovative online education company. Starting Monthly Full-Time Salary: 1000.00 USD directly deposited to referenced bank account. How to Apply Send your resume and a short cover letter to admin@archeslanguage.com with the subject: “Tech Support Technician Application – [Your Name]”. Job Types: Full-time Part-time Pay: S/.3100.00 - S/.3300.00 per month Language: English (Required) Work Location: Remote Expected Start Date: 03/11/2025

Position: Tech Support Technician (Remote Part-Time or Full-Time) Company: ARCHES Language School LLC Website: www.archesenglish.com About Us ARCHES Language School LLC is a modern online academy helping students achieve fluency in English. We value a friendly supportive and collaborative environment where technology meets learning. Job Description We’re looking for a full-time Tech Support Technician to join our remote team. You will be the first point of contact for our students and teachers ensuring smooth online learning experiences. This is a great opportunity for someone who loves helping people and solving technical challenges in a fast-paced online education environment. Responsibilities Provide technical support for Zoom Google Meet and other online platforms. Troubleshoot network issues and connectivity problems. Assist students and teachers with login issues platform access and other technical difficulties. Handle customer inquiries professionally via email chat or calls. Ensure clear accurate and friendly communication in both English and Spanish. Requirements Bilingual: English and Spanish with excellent spelling and communication in both languages. Strong problem-solving and technical troubleshooting skills. Sharp detail-orientation at every task. Friendly patient and customer-oriented attitude. Reliable internet connection and a quiet home workspace. Prior experience in tech support or customer service is a plus. Be available to work changing shifts between 8:00 am and 10:00 pm USA EST Time. Why Join Us 100% remote flexible work environment. Be part of a supportive collaborative team. Opportunity to grow within an innovative online education company. Starting Monthly Full-Time Salary: 1000.00 USD directly deposited to referenced bank account. How to Apply Send your resume and a short cover letter to admin@archeslanguage.com with the subject: “Tech Support Technician Application – [Your Name]”. Job Types: Full-time Part-time Pay: $1100000.00 - $1300000.00 per month Expected hours: 40 per week Application Question(s): How good is your spelling in both Spanish and English? Education: Bachelor's (Required) Experience: tech-support: 2 years (Preferred) customer service: 2 years (Preferred) Language: English (Required) Work Location: Remote Expected Start Date: 03/11/2025

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ManTech. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. MANTECH seeks a motivated career-oriented and customer-focused Remote Support Technician to join our team in McLean VA. In this role you will work collaboratively in a 24/7 operational team to efficiently triage categorize and resolve Tier 0-2 incidents and requests supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities Include But Are Not Limited To Utilize ITIL-based processes to efficiently manage and resolve incoming incidents service requests and demands ensuring timely and accurate issue tracking. Troubleshoot analyze and resolve hardware software and network issues performing remote desktop repairs and minimizing escalations to Tier 3 support. Provide user support and basic training for common applications system procedures and office productivity tools. Collaborate with cross-functional IT teams-including network systems engineering and application development-to restore services and address complex problems. Manage user accounts access permissions and perform special administrative tasks while maintaining clear documentation and adhering to security protocols. Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support to include holidays. Minimum Qualifications High School Diploma with 6+ years of experience OR an Associate's Degree with 4+ years of experience OR a Bachelor's Degree with 2+ years of experience. Experience resolving technical problems and answering queries via telephone or self-service involving hardware software networks system/application access and telecommunications. Knowledge of Windows Active Directory multiple desktop programs configuration and debugging techniques. Experience supporting Windows 10 Microsoft Office 2016 or later and common business applications. Familiarity with TCP/IP general networking issues virus scanning services and desktop/laptop/peripheral support. Preferred Qualifications Related work experience in a technical help desk position. Special non-commercial systems administrator experience (access management/file transfer). Experience with ServiceNow ITSM & ITBM. Strong communication skills and the ability to exchange accurate information with coworkers management and customers. Adaptability to quickly changing tasks and requirements and eagerness to learn new skills while on the job. Clearance Requirements Must have a current/active TS/SCI with Polygraph. Physical Requirements Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer phone and other office equipment for extended periods of time. Occasionally move about inside the office to access file cabinets office machinery or to communicate with co-workers management and customers. ManTech International Corporation as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system please email us at careers@mantech.com and provide your name and contact information. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ManTech. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. MANTECH seeks a motivated career-oriented and customer-focused Remote Support Technician to join our team in McLean VA. In this role you will work collaboratively in a 24/7 operational team to efficiently triage categorize and resolve Tier 0–2 incidents and requests supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up. Responsibilities Include But Are Not Limited To Utilize ITIL-based processes to efficiently manage and resolve incoming incidents service requests and demands ensuring timely and accurate issue tracking. Troubleshoot analyze and resolve hardware software and network issues performing remote desktop repairs and minimizing escalations to Tier 3 support. Provide user support and basic training for common applications system procedures and office productivity tools. Collaborate with cross-functional IT teams—including network systems engineering and application development—to restore services and address complex problems. Manage user accounts access permissions and perform special administrative tasks while maintaining clear documentation and adhering to security protocols. Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support to include holidays. Minimum Qualifications High School Diploma with 6+ years of experience OR an Associate’s Degree with 4+ years of experience OR a Bachelor’s Degree with 2+ years of experience. Experience resolving technical problems and answering queries via telephone or self-service involving hardware software networks system/application access and telecommunications. Knowledge of Windows Active Directory multiple desktop programs configuration and debugging techniques. Experience supporting Windows 10 Microsoft Office 2016 or later and common business applications. Familiarity with TCP/IP general networking issues virus scanning services and desktop/laptop/peripheral support. Preferred Qualifications Related work experience in a technical help desk position. Special non-commercial systems administrator experience (access management/file transfer). Experience with ServiceNow ITSM & ITBM. Strong communication skills and the ability to exchange accurate information with coworkers management and customers. Adaptability to quickly changing tasks and requirements and eagerness to learn new skills while on the job. Clearance Requirements Must have a current/active TS/SCI with Polygraph. Physical Requirements Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer phone and other office equipment for extended periods of time. Occasionally move about inside the office to access file cabinets office machinery or to communicate with co-workers management and customers. ManTech International Corporation as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system please email us at careers@mantech.com and provide your name and contact information. If you have questions about this posting please contact support@lensa.com"

QSR System Support HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. Services include technology roll-outs hot spare programs on demand site visits NCR certified help desk and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick-fil-A Burger King Popeye's and Jim ‘n Nick's as well as dozens of smaller local clients. Irrespective of size we treat everyone with exceptional service. We need talented troubleshooters with excellent communication skills who want to learn and advance their careers. The role requires a high touch and accurate responses to our national restaurant chains and their franchisees. On a daily basis you will handle a high volume of calls and emails providing assistance for POS IT and Networking issues. Our goal is to resolve problems and implement solutions on the first contact so our customers can get back to feeding hungry people! Essential Duties and Responsibilities: A “can do” approach for receiving customer issues through telephone email and other avenues. Diagnosis and troubleshooting issues for Point-of-Sale Systems (Aloha SICOM and others). Diagnosis and troubleshooting of networking issues wired and wireless. Diagnosis and troubleshooting of Windows 11 Operating Systems. High touch communication with our customers is critical - keeping them informed of ticket progress notifying them of impending changes or agreed outages. Additional Duties and Responsibilities: Improve customer service perception and satisfaction. Ability to work in a team and communicate effectively at all levels of the organization. Escalate issues that cannot be completed within agreed service levels. Document internal processes and procedures related to duties and responsibilities. Responsible for full documentation of tasks and meeting of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided. Interact with vendors to support hardware and software. Learn and practice our Values. Candidate Requirements include: A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center. Exceptional ability to research and troubleshoot technology problems. Ability to prioritize and handle multiple tasks. Excellent written and verbal skills. Ability to adapt to changing procedures and equipment. A successful background check drug screening and technical interview. Must reside and be authorized to work in the U.S.

"Company Overview At Motorola Solutions we believe that everything starts with our people. We’re a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination that’s critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department Overview CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. As part of this team the PremierOne Support team deploys and supports products such as Computer Aided Dispatch Records Management Systems Jail Management Systems and Mobile Data Computing among other offerings. Job Description The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market. The hours for this position include nights weekends and holidays. This role also has an On Call responsibility. Responsibilities of the Technical Support Technician include but are not limited to: Supports and configures the hardware and software used in customer implementations Providing technical support to our customers via phone and email as well as responding to tickets through a web portal The minimum requirements we seek: 3+ years of Technical Customer Support experience. 2+ years of Public Safety Applications experience involving CAD applications. Technical knowledge and experience with MS SQL Server MS Windows Server MS Ops Manager and Desktop Operating Systems. Works well as a single resource as well a member of a team. Efficiently troubleshoot and diagnose system issues Ability to represent yourself and the company with the utmost professionalism. Ability to pass stringent background checks based on local and Federal fingerprint submissions. Ability to participate in on-call duties for off-hour issues on a rotational basis. Preferred Skills: In depth knowledge of Windows Applications Servers and SQL Database Server environments. Basic Network and Infrastructure knowledge. Experience with Firewalls and routers F5 and Fortigate preferred. Ability to troubleshoot application system issues including hardware networking and third party components preferred. Previous knowledge of the PremierOne Application Suite is a plus. We will be accepting applications for this role between from September 30th - October 8th 2025 This position is subject to working in high security areas governed by the US Department of Justice's ""Criminal Justice Information Services (CJIS) Security Policy"" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. The salary range for this req role is $120000-$124000 Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate. #LI-DB1 #LI-Remote Basic Requirements Bachelors degree or 3+ years of relevant experience Must be able to obtain background clearance as required by government customers Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan YesOur U.S. Benefits include: Incentive Bonus Plans Medical Dental Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Form so we can assist you."

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Prime Therapeutics. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Clinical Support Pharmacy Technician - Remote Job Description We have a new role! We are hiring a Clinical Support Pharmacy Technician for our Clinical Account Management Team. Due to the growth at Prime we are adding a support role to assist with administrative tasks for our account team. Responsibilities Researches resolves and documents formulary changes and issues within internal systems. Communicates plan design parameters including prior authorization criteria benefit coverage and formulary information to clients and account teams. Research client topics of interests and aids in presenting to clients. Researches resolves and documents client inquiries. Participates in internal and external clinical meetings to support and present relevant information as requested. Provides research on prior authorization or plan issues as requested by clinical lead. Provides analysis of reports in support of client plan performance. Responds to internal and external requests for information within scope of assigned responsibility and departmental guidelines. Assists staff members with more complex and detailed projects such as setting up and maintaining tracking systems composing and proofreading documents collecting and compiling data and coordinating the flow of reports data or records. Coordinates or independently completes special projects such as presentation materials. May assist and participate in regularly scheduled meetings. Activities include agenda preparation preparing minutes and ensuring follow-up on identified tasks. Performs other duties as required. Education & Experience Bachelor's degree in business finance biology or other related field or the equivalent combination of education and/or related work experience HS diploma or GED is required Required CPT/ExCPT/LPT/PTCB/RPT Pharmacy Technician State Requirements - Pharmacy 2 years pharmacy experience in retail mail order MCO health plan PBM or comparable setting. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications In-depth knowledge of prescription drugs including specialty drugs disease states and therapy classes health plan formulary management techniques prescription plan benefit designs current healthcare industry news and trends. Proficiency in Microsoft Office Product Suite. Strong analytical skills. Ability to multi-task and prioritize in order to meet short turnaround times. Excellent written and verbal communication skills. Ability to identify and solve problematic issues both internally and externally. Physical Demands Must be able to remain in a stationary position 50% of the time. Must be able to ""move or traverse"" Must be able to constantly operate a computer and/or other office productivity equipment Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Every employee must understand comply with and attest to the security responsibilities and security controls unique to their job and comply with all applicable legal regulatory and contractual requirements and internal policies and procedures. Potential pay for this position ranges from $19.23 - $28.85 based on experience and skills. To review our Benefits Incentives and Additional Compensation visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the ""Benefits at a glance"" button for more detail. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race color religion gender sex (including pregnancy) national origin disability age veteran status or any other legally protected class under federal state or local law.   We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays. Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved empowered and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members. If you are looking to advance your career within a growing team-oriented award-winning company apply to Prime Therapeutics today and start making a difference in people's lives. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race color religion gender sex (including pregnancy) national origin disability age veteran status or any other legally protected class under federal state or local law. We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com. If you have questions about this posting please contact support@lensa.com"

"Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Clinical Support Pharmacy Technician - Remote Job Description We have a new role! We are hiring a Clinical Support Pharmacy Technician for our Clinical Account Management Team. Due to the growth at Prime we are adding a support role to assist with administrative tasks for our account team. Responsibilities Researches resolves and documents formulary changes and issues within internal systems. Communicates plan design parameters including prior authorization criteria benefit coverage and formulary information to clients and account teams. Research client topics of interests and aids in presenting to clients. Researches resolves and documents client inquiries. Participates in internal and external clinical meetings to support and present relevant information as requested. Provides research on prior authorization or plan issues as requested by clinical lead. Provides analysis of reports in support of client plan performance. Responds to internal and external requests for information within scope of assigned responsibility and departmental guidelines. Assists staff members with more complex and detailed projects such as setting up and maintaining tracking systems composing and proofreading documents collecting and compiling data and coordinating the flow of reports data or records. Coordinates or independently completes special projects such as presentation materials. May assist and participate in regularly scheduled meetings. Activities include agenda preparation preparing minutes and ensuring follow-up on identified tasks. Performs other duties as required. Education & Experience Bachelor's degree in business finance biology or other related field or the equivalent combination of education and/or related work experience HS diploma or GED is required Required CPT/ExCPT/LPT/PTCB/RPT Pharmacy Technician State Requirements - Pharmacy 2 years pharmacy experience in retail mail order MCO health plan PBM or comparable setting. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications In-depth knowledge of prescription drugs including specialty drugs disease states and therapy classes health plan formulary management techniques prescription plan benefit designs current healthcare industry news and trends. Proficiency in Microsoft Office Product Suite. Strong analytical skills. Ability to multi-task and prioritize in order to meet short turnaround times. Excellent written and verbal communication skills. Ability to identify and solve problematic issues both internally and externally. Physical Demands Must be able to remain in a stationary position 50% of the time. Must be able to ""move or traverse"" Must be able to constantly operate a computer and/or other office productivity equipment Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Every employee must understand comply with and attest to the security responsibilities and security controls unique to their job and comply with all applicable legal regulatory and contractual requirements and internal policies and procedures. Potential pay for this position ranges from $19.23 - $28.85 based on experience and skills. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race color religion gender sex (including pregnancy) national origin disability age veteran status or any other legally protected class under federal state or local law.We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays."

"Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Clinical Support Pharmacy Technician - Remote Job Description We have a new role! We are hiring a Clinical Support Pharmacy Technician for our Clinical Account Management Team. Due to the growth at Prime we are adding a support role to assist with administrative tasks for our account team. Responsibilities Researches resolves and documents formulary changes and issues within internal systems. Communicates plan design parameters including prior authorization criteria benefit coverage and formulary information to clients and account teams. Research client topics of interests and aids in presenting to clients. Researches resolves and documents client inquiries. Participates in internal and external clinical meetings to support and present relevant information as requested. Provides research on prior authorization or plan issues as requested by clinical lead. Provides analysis of reports in support of client plan performance. Responds to internal and external requests for information within scope of assigned responsibility and departmental guidelines. Assists staff members with more complex and detailed projects such as setting up and maintaining tracking systems composing and proofreading documents collecting and compiling data and coordinating the flow of reports data or records. Coordinates or independently completes special projects such as presentation materials. May assist and participate in regularly scheduled meetings. Activities include agenda preparation preparing minutes and ensuring follow-up on identified tasks. Performs other duties as required. Education & Experience Bachelor's degree in business finance biology or other related field or the equivalent combination of education and/or related work experience HS diploma or GED is required Required CPT/ExCPT/LPT/PTCB/RPT Pharmacy Technician State Requirements - Pharmacy 2 years pharmacy experience in retail mail order MCO health plan PBM or comparable setting. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Additional Qualifications In-depth knowledge of prescription drugs including specialty drugs disease states and therapy classes health plan formulary management techniques prescription plan benefit designs current healthcare industry news and trends. Proficiency in Microsoft Office Product Suite. Strong analytical skills. Ability to multi-task and prioritize in order to meet short turnaround times. Excellent written and verbal communication skills. Ability to identify and solve problematic issues both internally and externally. Physical Demands Must be able to remain in a stationary position 50% of the time. Must be able to ""move or traverse"" Must be able to constantly operate a computer and/or other office productivity equipment Must be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Every employee must understand comply with and attest to the security responsibilities and security controls unique to their job and comply with all applicable legal regulatory and contractual requirements and internal policies and procedures. Potential pay for this position ranges from $19.23 - $28.85 based on experience and skills. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race color religion gender sex (including pregnancy) national origin disability age veteran status or any other legally protected class under federal state or local law.We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays."

### Description JSI invites you to join our team as a Tier 1 Tech Support Technician on our Contact Center team working remotely where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven growth-focused organization. Position Overview: As a Tier 1 Tech Support Technician you will be responsible for answering inbound tech support calls to troubleshoot investigate and resolve customers’ peripheral related problems. In this role you will collaborate with our Contact Center team to provide essential technical support to our partners’ customers in a professional friendly and efficient manner. Your weekly work schedule will consist of four 10-hour days typically including one weekend day. ### Responsibilities Provide essential Tier 1 support to customers in a professional and customary manner. Answer inbound tech support calls and make outbound calls to customers as needed. Thoroughly troubleshoot investigate and resolve customers’ peripheral related problems. Keep detailed notes of all work performed on customers’ peripherals. Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick thorough and efficient manner. Maintain 90% QA (quality assurance) ratings. Work on other ongoing and short-term projects as outlined by management. ### Qualifications Required Qualifications: High school diploma or equivalent. Excellent communication both verbal and written and proficient in English. Proficient knowledge of computer systems and networks encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities. Ability to manage time and effectively prioritize numerous projects at one time. Willingness to solve complicated problems and see projects through to completion. Preferred Qualifications: 1+ years of experience in a technical support role. 1+ years of experience in a contact center environment handling high volume of calls. Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen. Regularly requires manual dexterity visual activity verbal communication and auditory skills. ### Benefits and Compensation Competitive salary + performance-based bonuses. Comprehensive benefits package (medical dental vision 401(k)). Generous PTO and travel support. Ongoing professional development and educational opportunities. ### About John Staurulakis (jsitel.com) About the Company JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years we have provided independent communications service providers with expert financial engineering management operational regulatory and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 1000 clients nationwide and a powerful presence in markets like Florida Texas Maryland and Alaska JSI empowers rural and regional broadband providers to expand evolve and excel in a rapidly shifting digital world. To learn more about JSI visit us at jsitel.com.