Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

Technical Support Engineer (Central/East Coast) REQUIREMENTS/MUST HAVES: Please include your Linked In profile Please advise your location as this position must be located in the central/east coast time zone Ordr is looking for a Technical Support Engineer (TSE) in support of post sales customer and partner inquiries on product configuration performance and alignment of resources ensuring optimal product performance. Our TSEs work with customers to continuously ensure they are satisfied with the services and improve on areas that need attention. You must be energetic passionate and empathetic desiring to make a real impact on the success of our customers and Ordr. You enjoy forging new relationships and winning over colleagues customers and business partners alike with your personable yet professional communication skills. This is a unique opportunity to join an exciting startup in a hot space and make a tremendous impact on Ordr Security’s growth in this new emerging marketplace. The role reports to the VP of Customer Success the work is remote located in the U.S.A. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support to understand troubleshoot diagnose reproduce and provide fault isolation in resolving escalated technical issues. Define manage and execute problem resolution plans and drives solutions/fixes through engineering and QA. Effectively manages many different tasks simultaneously. Periodically works with partners to perform problem isolation and resolution. Participates in the review of technical documentation for training materials technical marketing collateral troubleshooting guides etc. Ability to use diagnostic aids tools and appropriate lab equipment as necessary. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers. EXPERIENCE & QUALIFICATIONS 5+ years of experience in a similar customer-facing job function. 5+ years Linux VMWare ESXi and Firewall knowledge. Experience working in a B2B SaaS organization strong familiarity with security concepts remote access and cloud. Strong empathy for customers passion for customer success and ability to drive urgency with customers. Must have strong switch and router expertise. CCNA JNCIE or higher preferred. 802.1x/NAC Cybersecurity Vuln management. Strong communication interpersonal and customer service skills. The ability to relate technical information to non-technical customers. Excellent communication documentation and presentation skills. Experience with CSM and CRM tools. Diplomacy tact and poise under pressure when working through customer issues. As an equal opportunity employer we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis without a need for sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Salary Range: $185000 - $215000. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training transferable skills work experience business needs and location.

Technical Support Engineer (Central/East Coast) REQUIREMENTS/MUST HAVES: Please include your Linked In profile Please advise your location as this position must be located in the central/east coast time zone Ordr is looking for a Technical Support Engineer (TSE) in support of post sales customer and partner inquiries on product configuration performance and alignment of resources ensuring optimal product performance. Our TSEs work with customers to continuously ensure they are satisfied with the services and improve on areas that need attention. You must be energetic passionate and empathetic desiring to make a real impact on the success of our customers and Ordr. You enjoy forging new relationships and winning over colleagues customers and business partners alike with your personable yet professional communication skills. This is a unique opportunity to join an exciting startup in a hot space and make a tremendous impact on Ordr Security’s growth in this new emerging marketplace. The role reports to the VP of Customer Success the work is remote located in the U.S.A. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support to understand troubleshoot diagnose reproduce and provide fault isolation in resolving escalated technical issues. Define manage and execute problem resolution plans and drives solutions/fixes through engineering and QA. Effectively manages many different tasks simultaneously. Periodically works with partners to perform problem isolation and resolution. Participates in the review of technical documentation for training materials technical marketing collateral troubleshooting guides etc. Ability to use diagnostic aids tools and appropriate lab equipment as necessary. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers. EXPERIENCE & QUALIFICATIONS 5+ years of experience in a similar customer-facing job function. 5+ years Linux VMWare ESXi and Firewall knowledge. Experience working in a B2B SaaS organization strong familiarity with security concepts remote access and cloud. Strong empathy for customers passion for customer success and ability to drive urgency with customers. Must have strong switch and router expertise. CCNA JNCIE or higher preferred. 802.1x/NAC Cybersecurity Vuln management. Strong communication interpersonal and customer service skills. The ability to relate technical information to non-technical customers. Excellent communication documentation and presentation skills. Experience with CSM and CRM tools. Diplomacy tact and poise under pressure when working through customer issues. As an equal opportunity employer we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis without a need for sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Salary Range: $185000 - $215000. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training transferable skills work experience business needs and location.

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The ideal Identity Protection Technical Support Engineering candidate is passionate about technology and customers. A true problem solver the Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering. You will understand the Falcon Host product and processes at all levels as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced high growth learning environment. What You'll Do: Provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the CrowdStrike service. Take ownership of customer issues including initial troubleshooting identification of root cause and issue resolution or escalation. Identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Create process or troubleshooting documentation in the support knowledge base. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers. What You'll Need: 2+ years of customer support technical support system administration or related customer facing role. Professional fluency with the English language = Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols Kerberos LDAP NTLM. Knowledgeable in the Windows environment including Windows Services and Active Directory troubleshooting and diagnosing low-level operating systems and network issues. Passion for solving customer issues and advocating for their success in a fast paced highly technical environment. Ability to learn new technologies quickly. Excellent relationship management customer service and communication skills in variety of forms (written live chat conference calls in-person.) Ability to work independently with little direct supervision and as a part of a team. Outstanding analytical and organizational abilities. Ability to remain calm composed and articulate when dealing with tough customer situations. Bonus Points: Experience supporting Kernel level security solutions Experience with security or networking solutions UEBA SIEM IAM PAM domains Certifications Microsoft active directory Linux Mac Cloud … Experience supporting hybrid environments Experience supporting security applications such as AV VPN Firewall proxy. Linux troubleshooting experience a plus Experience with troubleshooting Windows and Mac #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The ideal Identity Protection Technical Support Engineering candidate is passionate about technology and customers. A true problem solver the Technical Support Engineer will take personal ownership in seeing a problem through to resolution or escalation to Sr. Technical Support Engineering. You will understand the Falcon Host product and processes at all levels as well as customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality the desire to take the initiative to own and resolve customer issues and interest in working in a fast paced high growth learning environment. What You'll Do: Provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the CrowdStrike service. Take ownership of customer issues including initial troubleshooting identification of root cause and issue resolution or escalation. Identify and escalate priority issues that need immediate attention. Meet or exceed customer expectations on response quality timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. Collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers. Create process or troubleshooting documentation in the support knowledge base. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers. What You'll Need: 2+ years of customer support technical support system administration or related customer facing role. Professional fluency with the English language = Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols Kerberos LDAP NTLM. Knowledgeable in the Windows environment including Windows Services and Active Directory troubleshooting and diagnosing low-level operating systems and network issues. Passion for solving customer issues and advocating for their success in a fast paced highly technical environment. Ability to learn new technologies quickly. Excellent relationship management customer service and communication skills in variety of forms (written live chat conference calls in-person.) Ability to work independently with little direct supervision and as a part of a team. Outstanding analytical and organizational abilities. Ability to remain calm composed and articulate when dealing with tough customer situations. Bonus Points: Experience supporting Kernel level security solutions Experience with security or networking solutions UEBA SIEM IAM PAM domains Certifications Microsoft active directory Linux Mac Cloud … Experience supporting hybrid environments Experience supporting security applications such as AV VPN Firewall proxy. Linux troubleshooting experience a plus Experience with troubleshooting Windows and Mac #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps ITOps Security and more. We’ve built a curious driven passionate team of people that together define how we’ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support. What You'll Do: Manage queue & tickets in a timely manner bringing product/domain knowledge for faster resolution. Manage urgent customer issues within work hours as part of our PagerDuty rotation Assist teammates with troubleshooting serving as a mentor to junior team members. Developing new troubleshooting techniques & processes. Contribute to our internal docs and our customer-facing knowledge base. Work cross-functionally to diagnose/debug operations-related problems for existing customers. Escalate to and resolve issues with the Tier 3 Product and Engineering teams. Assist support leadership in improving the speed and efficacy of our customer operations. What You'll Need: 3+ years of experience providing technical customer support in a B2B SaaS company. A demonstrated track record of providing prompt and compassionate customer care using your well-rounded technical and analytical skills. Container orchestration (such as Kubernetes and Ansible) Strong written and verbal communication. A deep love of learning and a passion for solving problems. Skilled at educating while problem solving. Deep empathy for technical and non-technical users. Competence at ticket tracking & handling. Ability to solve problems using your knowledge of all/some of: Linux systems command-line navigation & shell scripting programming languages logging & orchestration tools. A demonstrated ability to work independently. An eye for detail and a hunger to master and/or improve the systems you work with everyday. Bonus Points: Regex familiarity Distributed data stores (such as Kafka) Data shipping services Cloud administration Directory servers Authentication providers Virtualization (such as Docker) #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.

We are a US-based Managed IT Services Company specializing in Managed IT Services Managed Datacenter & Cloud Solutions and Managed Security Services for businesses across the United States. Position Overview We are seeking two enthusiastic candidates eager to elevate their careers in technical support networking firewalls and systems administration. This role is perfect for individuals with hands-on experience in supporting Windows PCs Mac systems iOS and Android devices along with a solid understanding of networks firewalls and servers. Key Responsibilities: Provide technical support for Windows and Mac desktop operating systems. Administer and troubleshoot Windows and Linux servers. Manage network equipment storage systems and firewall devices. Configure install and support VOIP telecom systems. Administer cloud infrastructure and backup & disaster recovery systems. Resolve issues via the service ticketing system using advanced IT management tools. What We’re Looking For: Prior experience in Desktop Technical Support is required this is not an entry-level position. Strong technical understanding combined with excellent interpersonal skills for customer-facing interactions. Enthusiasm for learning and growing in areas such as Network and Systems Administration. Detail-oriented with an organized approach to problem-solving. Ability to work independently in a fast-paced positive work environment. Business-level verbal and written communication skills in American English. Availability to work an 8-hour workday Monday to Friday US Pacific or US Eastern business hours. Experience supporting Windows 7 8 10 and 11 Desktop OS and Apple Mac OS iOS & Android. Familiarity with PC Server and Mac hardware. Knowledge of Windows Server OS (2008 2012 2016 2019 & 2022). Understanding of networks TCP/IP VPN Layer 2 and Layer 3 switching VLAN etc. Reliable internet connection and a private quiet workspace for uninterrupted work. Professional appearance suitable for video calls with team members and customers. Why Join Us: 100% remote position with opportunities for growth and career advancement. Incentives to gain expertise and industry certifications. Be part of a supportive team in a company that values your input and contributions. How to Apply: If this sounds like the right opportunity for you please apply through our Application & Assessment Portal at: https://www.ondemandassessment.com/link/index/JB-TE7VDAS79?u=1122499 Tipo de puesto: Tiempo completo Sueldo: $135.00 - $230.00 la hora Beneficios: Apoyo para estudios Trabajo desde casa Vacaciones adicionales o permisos con goce de sueldo Pago complementario: Bono de permanencia Tipo de jornada: Turno de 8 horas Experiencia: Technical Support: 2 años (Obligatorio) Lugar de trabajo: Empleo remoto

About Passport:At Passport we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe OneSkin Rhode GORUCK and Wildflower Cases to scale globally with ease. Our extensive network in-house team of logistics and ecommerce experts integrations with Shopify and other ecommerce platforms and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.About the you and the role:We are searching for a Solutions Engineer aka Technical Support Engineer who is a clear communicator is an experienced problem solver has a technical background and is excited to be the part of a small and growing company. This is a remote friendly position!Our day to day involves problem solving API integration issues communicating with internal teams and external brands querying a database using SQL submitting pull requests through Github to update code (written in Typescript) and balancing project work which involves building personal scripts and international tooling (Slack Bot) to help reduce repetitive or manual tasks.To you it’s about improving the overall customer experience helping our customers succeed and collaborating closely with the customer success and engineering team.One of our Values is “You are an owner”. We’re growing quickly and there are gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency we’re not the right fit.This role is a full time position.Located in Latin America ➡ Responsibilities ➡ Collaborate alongside our Customer Facing teams to serve as the front line go-to resource for all customers’ technical needs and issuesTroubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle: from the onboarding of a customer to account maintenance and growth.Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API.Document and maintain internal knowledge base articles on Notion.Become an expert on the Passport services while learning about the world of international shipping.Understand our customers’ pain points and identify trends collaborating with product and engineering to outline solutions for our core engineering team to implement.Last but not least make it your mission to create an exceptional Passport experience for our customers. You have many of the following: ➡ 1-2+ years experience working in technical account management technical support api integration engineer or solutions engineeringProficient with SQL and relational databasesExperience coding with Javascript and Python HTML/CSS and using GitHub Expertise with REST API Services and JSON and troubleshooting API errorsExperience with Google SheetsComfortable with significant customer interaction and strong interest in building relationshipsEmpathy and the ability to take initiative on doing the right thing for the customerCuriosity and eagerness to learn new things even if it’s outside of your daily responsibilitiesAbility to understand and communicate complex problems clearly and concisely to different audiences (Executives Marketers Engineers Sales Customer Success etc.)Accountability - You take ownership of your work the answers you provide to others and learn from your mistakesResourcefulness - You might not have all the answers but you know how to find them or provide a workaroundCollege graduate with a technical degree or equivalent hands-on experienceLocated in Latin America ➡ A sneak peek into our perks & benefits:- Competitive cash and equity packages- Travel & Expenses funds for company events- 100% remote work environment #LI-Remote- Paid Time Off- Paid Parental Leave- Monthly team get-togethers - bring on the Zoom comedians pop-a-shot contests and sip ’n paints!- Quarterly team (virtual) gatherings and annual team offsites- Learning & Development Fund for upskilling or products to improve your day-to-day work life- One time remote work stipend to up your WFH game- Teammates around the world in 8 different time zones!

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver the Technical Support Engineer will provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the CrowdStrike service. What You'll Do: You will take ownership of customer issues including initial troubleshooting identification of root cause and issue resolution or escalation identify and escalate priority issues that need immediate attention Meet or exceed customer expectations on response quality timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers What You'll Need: 3+ years of customer support technical support system administration or related customer facing role Knowledgeable in the Windows environment including Windows Service and Workstation troubleshooting and diagnosing low-level operating systems and network issues Passion for solving customer issues and advocating for their success in a fast-paced highly technical environment Ability to learn new technologies quickly Excellent relationship management customer service and communication skills in a variety of forms (written live chat conference calls in-person.) Ability to work independently with little direct supervision and as a part of a team Outstanding analytical and organizational abilities Ability to remain calm composed and articulate when dealing with tough customer situations Professional fluency with the English Language Bonus Points: Experience supporting Kernel level security solutions Experience supporting hybrid environments Experience supporting security applications such as AV VPN Firewall proxy Linux troubleshooting experience a plus Experience with Splunk Experience with troubleshooting Windows and Mac #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver the Technical Support Engineer will provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the CrowdStrike service. What You'll Do: You will take ownership of customer issues including initial troubleshooting identification of root cause and issue resolution or escalation identify and escalate priority issues that need immediate attention Meet or exceed customer expectations on response quality timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers Create the process or troubleshooting documentation in the support of knowledge base. We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers What You'll Need: 3+ years of customer support technical support system administration or related customer facing role Knowledgeable in the Windows environment including Windows Service and Workstation troubleshooting and diagnosing low-level operating systems and network issues Passion for solving customer issues and advocating for their success in a fast-paced highly technical environment Ability to learn new technologies quickly Excellent relationship management customer service and communication skills in a variety of forms (written live chat conference calls in-person.) Ability to work independently with little direct supervision and as a part of a team Outstanding analytical and organizational abilities Ability to remain calm composed and articulate when dealing with tough customer situations Professional fluency with the English Language Bonus Points: Experience supporting Kernel level security solutions Experience supporting hybrid environments Experience supporting security applications such as AV VPN Firewall proxy Linux troubleshooting experience a plus Experience with Splunk Experience with troubleshooting Windows and Mac #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.