Remote Technical Support Engineer Jobs

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for NTT America. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow belong and thrive. Your day at NTT DATA The Networking Remote Technical Support Engineer (L1) is an entry level engineering role responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests process events and resolution incidents result in zero missed service level agreement (SLA) conditions. Key Responsibilities Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems collect performance statistics and create reports working with users other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure accurate complete and current configuration on configuration items (CIs). Applies tools techniques and processes to track log and correct information related to CIs ensuring protection of assets and components from unauthorized change diversion and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents including ensuring that repairs are carried out by coordinating product requests working with other team members. Provides continuous feedback to clients and affected parties and update all systems portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments vendors carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. To Thrive In This Role You Need To Have Working knowledge of technical documentation. Knowledge on management agent concepts redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies such as Cisco Juniper Aruba RiverBed etc. Customer service orientated and pro-active thinking. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders Academic Qualifications And Certifications Bachelor's degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Networking technologies such as Cisco Juniper Aruba F5 CCNA JNCIA ACMA etc. Required Experience Entry level experience in Networking technologies such as routing switching Wireless SDI distribution core and access layers. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Networking technologies. Entry level experience in relevant technology. Workplace Type About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity please contact us (global.careers@nttdata.com) . If you have questions about this posting please contact support@lensa.com"

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

Hello! ✨ We’re Wildix a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure web-based and AI-powered solutions help companies around the world collaborate smarter serve customers better and grow stronger — and we want you to help shape what’s next. About Us… In 2005 brothers Dimitri and Steve Osler set out to reimagine how businesses communicate and that vision became Wildix. Today from our headquarters in Tallinn Estonia Wildix is one of the world’s fastest-growing UCaaS companies with 300+ team members from 15+ nationalities working across Europe the UK the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem delivering secure intuitive solutions that keep companies connected productive and ready for what’s next. At Wildix we don’t just build technology we live it. As a remote-first company we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation we offer real opportunities to advance your career as we scale making an impact in a global team that’s shaping the future of work. At Wildix our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity efficiency and growth. About The Role… We are looking for a hands-on technically capable Technical Support Engineer (VoIP) based in the US to support our expanding customer base and ensure exceptional service delivery for major pilot programs and full-scale rollouts. You will play a critical role in supporting installations troubleshooting voice and networking issues configuring hardware remotely and on-site and serving as the technical point of contact for our delivery partners and customers. This role mirrors the work done by our existing UK Technical Engineer and will be instrumental as we scale our retail deployments across North America. Are you up for the challenge? What You Will Do… Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail store Assist with VoIP system configuration and DECT network setup (Wildix / x-hoppers stack) Collaborate with project delivery and engineering teams to provide technical validation and remote diagnostics Perform structured network checks assess PoE and internet readiness and help onboard new locations Offer technical support to both customers and internal teams via ticketing email and real-time communication platforms Liaise with third-party installation partners ensuring quality standards are met Document recurring issues and contribute to internal support and training documentation Support remote access configuration and ensure all systems are online and monitorable Travel occasionally for in-person site visits during pilot rollouts and escalated support cases What You Will Bring… 7+ years experience in VoIP or UCaaS technical support preferably in customer-facing roles Deep understanding of IP networking (subnets NAT port forwarding PoE switches firewalls) Experience working with DECT systems SIP provisioning and hardware diagnostics Strong troubleshooting mindset with the ability to resolve issues quickly and independently Ability to communicate clearly and efficiently with both technical and non-technical audiences Self-starter attitude with comfort working remotely and handling multiple deployments Willingness to travel regionally in the US for installations training and escalations (up to 20%) Bonus Points If You... Have supported Wildix x-hoppers or similar platforms Have experience with remote networking tools Familiar with headset hardware DECT planning and site surveys Worked in retail technology deployment or managed services Delivered training or documentation for internal or external users Why You’ll Love It Here 👫 Work with a Supportive High-Performing Team – We believe in trust autonomy and working with bright passionate individuals who drive real impact. 🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration. 💼 Join a Profitable & Stable Company – We’re not a startup experiment we’re a two decade old success story with sustained profitability meaning we can back your boldest ideas. 🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported no matter where you are. What we offer 🏖️ Generous Time Off – Take the breaks you need to relax recharge and come back inspired. 💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. 🚀 Career Growth & Development – Access to programs and events to keep you at the top of your game. 🩺 Health Benefits  – Access to Major Medical Dental Vision Life Insurance Short & Long Term Disability Basic Life and AD&D coverage to support your overall well-being. 💰 Retirement Plan – We offer a 401(k) plan to help you plan and save for your future. 💵 Compensation – The total annual compensation for this role is between 70-80K USD gross.   Happy with them? We offer even more! Our Benefits are country-specific you can ask your recruiter for more information. Interview Process 🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background experience and motivations (30 min) 🛠️ Step 2: Technical/Role-Specific Interview – A Technical Interview with your potential manager to assess your skills and fit for the role (60 min) We Are Wildix   Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race gender age religion or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.  Ready to join us? Apply Now!

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Falcon LogScale (formerly Humio) is changing the way people think about advanced log management and streaming observability to empower DevOps ITOps Security and more. We’ve built a curious driven passionate team of people that together define how we’ll achieve our vision. Now we are ready for you: an inspired and attentive Technical Support Engineer with experience providing technical customer support. This will be expected to work the Americas West shift core hours Pacific Time Zone What You'll Do: Manage queue & tickets in a timely manner bringing product/domain knowledge for faster resolution. Manage urgent customer issues within work hours as part of our PagerDuty rotation Assist teammates with troubleshooting serving as a mentor to junior team members. Developing new troubleshooting techniques & processes. Contribute to our internal docs and our customer-facing knowledge base. Work cross-functionally to diagnose/debug operations-related problems for existing customers. Escalate to and resolve issues with the Tier 3 Product and Engineering teams. Assist support leadership in improving the speed and efficacy of our customer operations. What You'll Need: 3+ years of experience providing technical customer support in a B2B SaaS company. A demonstrated track record of providing prompt and compassionate customer care using your well-rounded technical and analytical skills. Container orchestration (such as Kubernetes and Ansible) Strong written and verbal communication. A deep love of learning and a passion for solving problems. Skilled at educating while problem solving. Deep empathy for technical and non-technical users. Competence at ticket tracking & handling. Ability to solve problems using your knowledge of all/some of: Linux systems command-line navigation & shell scripting programming languages logging & orchestration tools. A demonstrated ability to work independently. An eye for detail and a hunger to master and/or improve the systems you work with everyday. Bonus Points: Regex familiarity Distributed data stores (such as Kafka) Data shipping services Cloud administration Directory servers Authentication providers Virtualization (such as Docker) #LI-Remote #LI-RL1 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance.

About Passport:At Passport we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe OneSkin Rhode GORUCK and Wildflower Cases to scale globally with ease. Our extensive network in-house team of logistics and ecommerce experts integrations with Shopify and other ecommerce platforms and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.About the you and the role:We are searching for a Solutions Engineer aka Technical Support Engineer who is a clear communicator is an experienced problem solver has a technical background and is excited to be the part of a small and growing company. This is a remote friendly position!Our day to day involves problem solving API integration issues communicating with internal teams and external brands querying a database using SQL submitting pull requests through Github to update code (written in Typescript) and balancing project work which involves building personal scripts and international tooling (Slack Bot) to help reduce repetitive or manual tasks.To you it’s about improving the overall customer experience helping our customers succeed and collaborating closely with the customer success and engineering team.One of our Values is “You are an owner”. We’re growing quickly and there are gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency we’re not the right fit.This role is a full time position.Located in Latin America ➡ Responsibilities ➡ Collaborate alongside our Customer Facing teams to serve as the front line go-to resource for all customers’ technical needs and issuesTroubleshoot with e-commerce brands to resolve technical integration issues that occur across the customer lifecycle: from the onboarding of a customer to account maintenance and growth.Code internal tools and scripts to help reduce repetitive tasks or to build a proof of concept with a new API.Document and maintain internal knowledge base articles on Notion.Become an expert on the Passport services while learning about the world of international shipping.Understand our customers’ pain points and identify trends collaborating with product and engineering to outline solutions for our core engineering team to implement.Last but not least make it your mission to create an exceptional Passport experience for our customers. You have many of the following: ➡ 1-2+ years experience working in technical account management technical support api integration engineer or solutions engineeringProficient with SQL and relational databasesExperience coding with Javascript and Python HTML/CSS and using GitHub Expertise with REST API Services and JSON and troubleshooting API errorsExperience with Google SheetsComfortable with significant customer interaction and strong interest in building relationshipsEmpathy and the ability to take initiative on doing the right thing for the customerCuriosity and eagerness to learn new things even if it’s outside of your daily responsibilitiesAbility to understand and communicate complex problems clearly and concisely to different audiences (Executives Marketers Engineers Sales Customer Success etc.)Accountability - You take ownership of your work the answers you provide to others and learn from your mistakesResourcefulness - You might not have all the answers but you know how to find them or provide a workaroundCollege graduate with a technical degree or equivalent hands-on experienceLocated in Latin America ➡ A sneak peek into our perks & benefits:- Competitive cash and equity packages- 100% remote work environment #LI-Remote- Paid Time Off- 8 weeks Paid Parental Leave- Monthly team get-togethers - bring on the Zoom comedians pop-a-shot contests and sip ’n paints!- Quarterly virtual team gatherings and biannual team offsites- Annual Work Smart Fund to support your professional growth & working environment- Teammates around the world in 20+ different countries!

About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs we're shaping a new era of seamless interconnection between people devices and applications. We're driven by a desire to transform and modernize what's antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team. Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.The working hours are 9am-6pm CST Monday to Friday   The Role As a Product Support Engineer you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads triaging and troubleshooting frequent cases. Communication skills flexibility and a desire to learn are essential as well as the ability to work on multiple concurrent priorities through chat tickets and calls. This is a unique opportunity to join our team and make a difference in a growing innovative company.In This Role You Will Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues. Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams. Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues. Run live packet captures from cloud servers on the Linux terminal using Tshark. Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries. Monitor operational pager alerts in an efficient and timely manner. Improve customer self service through better processes and documentation.  Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service. Liaise with your technical peers for resolution of escalated cases. All while working directly with customers through Chat Call and Email.   You May Be Fit For This Role If You Have SIP RTP T.38 and other Fax over IP and Voice over IP Protocol knowledge. Strong customer-focus interpersonal and communication skills. Excellent listening and questioning skills combined with the ability to interact confidently with clients to assess problems and explain solutions. Continually looking to solve problems. Understand issues and requirements well in order to provide solutions. Outgoing and socially interactive. A self starter looking to assist at any moment and to take the initiative.  Balancing daily workload and multi-tasker who can effectively prioritize work.   What We Value Experience in a product support/application role. Voice over IP experience with the SIP signalling protocol or other related telephony protocols. An understanding of general web technologies such as API/SDK's. Experience working with SMS over SIP SIMPLE SMPP or HTTP(API requests). Confidence with technology and the Internet. A natural curiosity and experience in applying technology to resolve customer issues.   Technologies We Use Wireshark for network packet analysis. Postman for API troubleshooting. Linux and the Linux terminal. Tshark to do live captures from the Linux terminal. Metabase Graylog and Jira.    #LI-KG1 #LI-REMOTE    

Key Responsibilities Client-Facing Technical Support (Level 2) Investigate and resolve technical support tickets involving API failures integration issues and system errors. Analyze logs retry API requests using Postman or similar tools and perform basic database queries to troubleshoot issues and identify their root cause. Collaborate with client technical teams to troubleshoot and resolve issues. Escalate unresolved issues to Engineering with full context and reproduction steps. Maintain and update internal knowledge base and troubleshooting guides. Engineering-Adjacent Contributions Write and maintain technical documentation for APIs integrations and internal tools. Contribute to automated test suites (e.g. regression or integration tests). Assist QA and Engineering in reproducing and validating client-reported bugs. Build or maintain internal tools and scripts to support support workflows. Participate in sprint demos release briefings and bug triage sessions. Skills & Experience Required Solid understanding of REST APIs HTTP protocols and integration workflows. Experience with tools such as Postman log aggregators and SQL. Strong analytical and communication skills. Ability to work independently and collaborate across teams. Preferred Experience with automated testing frameworks (e.g. Cypress Playwright). Familiarity with Git and CI/CD pipelines. Exposure to cloud platforms (AWS Azure GCP). Prior experience in QA technical support or software engineering. Basic experience with C# / .Net Job Type: Full-time Pay: Php100000.00 - Php120000.00 per month Benefits: Company events Health insurance Work from home Experience: REST API: 5 years (Required) Postman: 5 years (Required) Quality Assurance: 3 years (Required) C#: 1 year (Required) Work Location: Remote

Fire & Security Role: Are you a Security Systems Remote Technical Support Engineer ? Paying up to £30k What can you expect as an employee: Competitive salary with structured shifts 4 on / 4 off shift pattern (2 days 2 nights – 6am–6pm / 6pm–6am) Full-time 100% office-based role in Belfast Company committed to supporting flexible working requests from day one Opportunities to develop technical expertise The ideal candidate would have: Minimum 3 years' experience across multiple disciplines (Intruder CCTV Access Control Fire) Strong customer focus and excellent telephone manner Team player with strong interpersonal and communication skills Ability to prioritise and manage workloads effectively General fire systems knowledge with Network/IP-based product experience Qualifications: Knowledge of UDL software across Galaxy ATS Intruder Panels (desirable) Experience with Cash4Windows (desirable) Exposure to enterprise-level networked CCTV systems (e.g. Cathexis) (desirable) Remote programming experience for enterprise-level access control systems (desirable) About the role: Provide technical support and troubleshooting to both engineers and end users across fire and security systems Use remote diagnostic tools and telephone support to resolve issues reducing the need for field engineer callouts Prioritise workload to ensure contractual deadlines are met Handle customer calls with professionalism meeting internal service standards Work closely with customer service and scheduling teams Deliver accurate timely information to engineers and customers Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!

Technical Support Engineer (Central/East Coast) REQUIREMENTS/MUST HAVES: Please include your Linked In profile Please advise your location as this position must be located in the central/east coast time zone Ordr is looking for a Technical Support Engineer (TSE) in support of post sales customer and partner inquiries on product configuration performance and alignment of resources ensuring optimal product performance. Our TSEs work with customers to continuously ensure they are satisfied with the services and improve on areas that need attention. You must be energetic passionate and empathetic desiring to make a real impact on the success of our customers and Ordr. You enjoy forging new relationships and winning over colleagues customers and business partners alike with your personable yet professional communication skills. This is a unique opportunity to join an exciting startup in a hot space and make a tremendous impact on Ordr Security’s growth in this new emerging marketplace. The role reports to the VP of Customer Success the work is remote located in the U.S.A. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support to understand troubleshoot diagnose reproduce and provide fault isolation in resolving escalated technical issues. Define manage and execute problem resolution plans and drives solutions/fixes through engineering and QA. Effectively manages many different tasks simultaneously. Periodically works with partners to perform problem isolation and resolution. Participates in the review of technical documentation for training materials technical marketing collateral troubleshooting guides etc. Ability to use diagnostic aids tools and appropriate lab equipment as necessary. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers. EXPERIENCE & QUALIFICATIONS 5+ years of experience in a similar customer-facing job function. 5+ years Linux VMWare ESXi and Firewall knowledge. Experience working in a B2B SaaS organization strong familiarity with security concepts remote access and cloud. Strong empathy for customers passion for customer success and ability to drive urgency with customers. Must have strong switch and router expertise. CCNA JNCIE or higher preferred. 802.1x/NAC Cybersecurity Vuln management. Strong communication interpersonal and customer service skills. The ability to relate technical information to non-technical customers. Excellent communication documentation and presentation skills. Experience with CSM and CRM tools. Diplomacy tact and poise under pressure when working through customer issues. As an equal opportunity employer we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis without a need for sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Salary Range: $185000 - $215000. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training transferable skills work experience business needs and location.

Technical Support Engineer (Central/East Coast) REQUIREMENTS/MUST HAVES: Please include your Linked In profile Please advise your location as this position must be located in the central/east coast time zone Ordr is looking for a Technical Support Engineer (TSE) in support of post sales customer and partner inquiries on product configuration performance and alignment of resources ensuring optimal product performance. Our TSEs work with customers to continuously ensure they are satisfied with the services and improve on areas that need attention. You must be energetic passionate and empathetic desiring to make a real impact on the success of our customers and Ordr. You enjoy forging new relationships and winning over colleagues customers and business partners alike with your personable yet professional communication skills. This is a unique opportunity to join an exciting startup in a hot space and make a tremendous impact on Ordr Security’s growth in this new emerging marketplace. The role reports to the VP of Customer Success the work is remote located in the U.S.A. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide support to understand troubleshoot diagnose reproduce and provide fault isolation in resolving escalated technical issues. Define manage and execute problem resolution plans and drives solutions/fixes through engineering and QA. Effectively manages many different tasks simultaneously. Periodically works with partners to perform problem isolation and resolution. Participates in the review of technical documentation for training materials technical marketing collateral troubleshooting guides etc. Ability to use diagnostic aids tools and appropriate lab equipment as necessary. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers. EXPERIENCE & QUALIFICATIONS 5+ years of experience in a similar customer-facing job function. 5+ years Linux VMWare ESXi and Firewall knowledge. Experience working in a B2B SaaS organization strong familiarity with security concepts remote access and cloud. Strong empathy for customers passion for customer success and ability to drive urgency with customers. Must have strong switch and router expertise. CCNA JNCIE or higher preferred. 802.1x/NAC Cybersecurity Vuln management. Strong communication interpersonal and customer service skills. The ability to relate technical information to non-technical customers. Excellent communication documentation and presentation skills. Experience with CSM and CRM tools. Diplomacy tact and poise under pressure when working through customer issues. As an equal opportunity employer we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis without a need for sponsorship. Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Salary Range: $185000 - $215000. Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training transferable skills work experience business needs and location.